Mobile Crisis Program Director

Description Position Title: Program Director-Mobile Crisis Department: Crisis Services Reports To: Division Director-Crisis FLSA Status: Exempt Position Summary The Mobile Crisis Program Director provides shared leadership and operational oversight for Westbrook's Mobile Crisis Response teams. The directors ensure compliance with CCBHC and CARF standards, uphold safety protocols, and support high-quality, trauma-informed crisis intervention for individuals of all ages. Works autonomously to carry out program goals and provide programmatic and consultative support to other Westbrook programs as needed. Essential Duties Program Leadership & Operations Manage daily operations of the Mobile Crisis program, maintaining safe, timely, and clinically appropriate crisis responses. Ensure program compliance with CCBHC, CARF, state crisis guidelines, and WHS policies. Participate in on-call rotation and provide after-hours leadership support. Monitor documentation, data quality, response times, and safety protocols. • Plans and establishes services, workflows, and operating procedures for the Mobile Crisis program; evaluates service gaps and recommends improvements or expansions. Supervision & Staff Support Supervise all southern counties Mobile Crisis staff through coaching, evaluation, scheduling, and accountability. Provide real-time guidance during crisis situations and complex client cases. Ensure staff meet competency, training, and credentialing requirements. Community & Interagency Collaboration Build and maintain relationships with hospitals, law enforcement, EMS, schools, and community agencies. Represent Mobile Crisis at meetings, workgroups, and community initiatives. Coordinate with internal programs (Living Room, ACT, Care Coordination, Outpatient, etc.) to ensure seamless transitions and follow-up. Administrative & Quality Functions Support budget oversight, staffing planning, and resource management. Track program metrics, prepare reports, and contribute to quality improvement efforts. Assist with grant reporting, sustainability planning, and program development. Minimum Qualifications Bachelor's degree required. Human Services discipline preferred (Psychology, Criminal Justice, or a discipline with health specialization, Recreational Therapy, Political Science, Nursing, Sociology, Social Work, Counseling, Teacher Education, or Liberal Arts) or a Bachelor's degree in another discipline with a minimum of 12 credit hours in the human services disciplines listed above. 2+ years of behavioral health crisis experience; supervisory or leadership experience required. Strong crisis assessment, decision-making, and de-escalation skills. Supervisory or management experience strongly preferred. Valid driver's license and ability to travel. Must pass Criminal Investigation Background and DHHR background checks as well as a post-offer drug screen. Knowledge & Skills Ability to lead Strong communication, problem-solving, and team management skills. Must be able to communicate clearly, calmly, and accurately in crisis situations. Familiarity with crisis best practices, trauma-informed care, and co-occurring disorders. Proficiency in electronic documentation and data reporting. • Must work respectfully with staff, consumers, families, and community partners in a professional, ethical, and culturally responsive manner. • Must be able to work with a diverse population across the lifespan, including children, adolescents, adults, and families. Physical Requirements Frequently required to sit, stand, walk, and move between office and community settings. Ability to drive and travel throughout the service area, including during evenings and weekends as needed. Occasional lifting, carrying, pushing, or pulling of materials and supplies up to 25 pounds. Ability to observe and respond quickly to client, staff, and environmental conditions in crisis situations. Ability to communicate clearly in person, by phone, and via electronic platforms. May involve occasional exposure to agitated or distressed individuals; requires use of agency-approved de-escalation and safety practices. Requirements Minimum Qualifications Bachelor's degree required. Human Services discipline preferred (Psychology, Criminal Justice, or a discipline with health specialization, Recreational Therapy, Political Science, Nursing, Sociology, Social Work, Counseling, Teacher Education, or Liberal Arts) or a Bachelor's degree in another discipline with a minimum of 12 credit hours in the human services disciplines listed above. 2+ years of behavioral health crisis experience; supervisory or leadership experience required. Strong crisis assessment, decision-making, and de-escalation skills. Supervisory or management experience strongly preferred. Valid driver's license and ability to travel. Must pass Criminal Investigation Background and DHHR background checks as well as a post-offer drug screen. Knowledge & Skills Ability to lead Strong communication, problem-solving, and team management skills. Must be able to communicate clearly, calmly, and accurately in crisis situations. Familiarity with crisis best practices, trauma-informed care, and co-occurring disorders. Proficiency in electronic documentation and data reporting. • Must work respectfully with staff, consumers, families, and community partners in a professional, ethical, and culturally responsive manner. • Must be able to work with a diverse population across the lifespan, including children, adolescents, adults, and families. Physical Requirements Frequently required to sit, stand, walk, and move between office and community settings. Ability to drive and travel throughout the service area, including during evenings and weekends as needed. Occasional lifting, carrying, pushing, or pulling of materials and supplies up to 25 pounds. Ability to observe and respond quickly to client, staff, and environmental conditions in crisis situations. Ability to communicate clearly in person, by phone, and via electronic platforms. May involve occasional exposure to agitated or distressed individuals; requires use of agency-approved de-escalation and safety practices.