Mobile Deployment Technician

We are hiring a Mobile Deployment Technician for one of our clients in Charlotte, NC.

Job Description:

County IT Services (ITS)is seeking an Endpoint MDM Deployment Contractor to support the County s Unified Endpoint Management (UEM) team. The contractor will play a critical role in the County s Evergreen Refresh initiative, ensuring secure, efficient, and seamless deployment of mobile devices to County end users. This individual will also serve as the first line of support for County-issued mobile devices.

Key Responsibilities

• The Endpoint MDM Deployment Contractor will be responsible for, but not limited to:
• Configuring and setting up mobile devices in alignment with the County s Evergreen Refresh program.
• Coordinating deployments of mobile devices to County end users, including scheduling, logistics, and user handoff.
• Receiving, processing, and tracking old devices for secure e-cycling and disposal according to County policy.
• Providing first-level support forbreak/fix issues, troubleshooting, and inquiries related to County-issued mobile devices.
• Collaborating with the Unified Endpoint Management team to ensure successful device transitions with minimal disruption to County operations.
• Maintaining accurate deployment, inventory, and support documentation.
• Ensuring compliance with County IT security standards and best practices during all deployment and support activities.

Qualifications

Required Skills/Experience

• Hands-on experience with mobile device deployment and configuration, including iOS platforms.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, AirWatch, or similar).
• Ability to provide effective end-user support with strong troubleshooting and problem-resolution skills.
• Strong organizational skills for managing device scheduling, tracking, and handoffs.
• Ability to work collaboratively in a team environment while providing excellent customer service.
• Strong attention to detail and commitment to IT security practices.

Preferred Skills/Experience

• Prior experience with large-scale device deployment projects.
• Knowledge of County or government IT operations, policies, and security standards.
• Familiarity with device lifecycle management and e-cycling processes.

About Us:

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