Mobile Service Technician - Flat

Level 4 Mobile TechnicianThe Level 4 Mobile Technician is highly skilled in diagnostics and repair of complex systems. This role serves as a key technical resource within the shop, handling advanced repairs while supporting team development and shop productivity. Senior-level position Generally has more than six years of experience and/or demonstrated job relevant knowledge/skills. A level three technician has a broad knowledge of the field's standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires minimal supervision. The incumbent in this position is expected to model the following practices on a daily basis: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources; Participate in ongoing self-development.Essential FunctionsModels, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionOperates independently in a mobile service environment, managing time and workload across multiple job sites while responding to changing priorities and service needsTroubleshoots and diagnoses complex engine malfunctions and failures with minimum supervisionPerforms detailed engine and related equipment repairs on trucks and trailers with direction and minimum supervisionDisassembles, inspects, determines parts required, and reassembles to factory specificationsProvides quality control/assurance inspections of completed tasks to include road testingUses computers and related software to assist in diagnosing and reprograming enginesCompletes documentation for service reports, timecards, parts requisition and returnsInterprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletinsOperates equipment and vehicles with possession of all necessary licenses and certificatesAdheres to contamination control and HAZMAT rules and regulationsMaintains all company equipment, tools, and vehicle in a good, clean, and working orderCommunicates job progress to supervisor and customer as neededWorks overtime as required by workload and customers' needsProjects professionalism with both internal and external customers, including personal appearanceActs as a mentor and coach to lower level TechniciansCompletes all assigned Technician Training Path courses and safety trainingConsistently maintains an average rework of less than 0.5%Ensures a positive average variance consistentlyWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsRequires regular and punctual employee attendancePerforms other duties as assignedKnowledge, Skills, and AbilitiesAbility to complete all Level 4 curriculum pathway requirements as outlined in the Leveling Description GuideAbility to meet all technical and performance requirements for a Level 1, 2 & 3 TechnicianExtensive knowledge of equipment and tools, including their designs, uses, repair, and maintenanceExpert knowledge and proficiency with current computer software, related hardware, and electronic systems diagnostic toolingOperation and control skills of vehicle fleetProblem-solving and troubleshooting skillsVerbal communication skillsExcellent time management and organizational skillsAbility to follow logical troubleshooting proceduresAbility to work independently and as part of a teamAbility to operate a conventional forkliftAbility to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead craneAbility to operate a vehicle on public roadsAbility to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objectsAbility to read, write, and understand informationAbility to listen to and understand information and ideas presented through spoken words and sentencesAbility to complete applicable HDSI VBL Classes, model HOLT's VBL Culture, and successfully apply the tools (Learn, Model, Teach, Measure)RequirementsEducation and Experience:RequiredHigh school diploma or equivalent, accreditation from a technical school or an applicable skilled trades programMinimum of six years of experienceCompletion of Levels 1, 2, & 3 curriculum pathway requirements as outlined in the Leveling Description GuideHas met ProTech training requirements for preceding Technician levels; Ability to learn and model HOLT's VBL CultureOn-going Safety TrainingPreferredCDL Class A or BASE Medium/Heavy Truck CertificationAC CertificationBrake System CertificationSupervisory Responsibilities:NoneTravel:Up to 100% travel or overnight staysValid driver's license and acceptable driving recordAdditional Requirements:Must own and maintain the necessary tools to efficiently perform the jobCompletion of the HOLT Truck - Tech Level 1-3 International Alignment Training Module*Minimum 34 billed hours per week (85% proficiency)Physical Requirements:Significant amount of time spent standingConstant movement and use of hands, this position requires good manual dexterityCommunication with customers and constant communication with co-workersRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workMust be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueBe able to maneuver safely and work underneath equipmentLifts and moves materials and equipment up to 50 lbs.Occasional kneeling, crouching, stooping, crawling, reaching, and balancingAscends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipmentWork Environment:Works primarily in a mobile, field-based environment servicing equipment at customer locations, requiring travel between job sites and varying work conditionsMay work indoors around moving mechanical partsMay be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityFrequently works in an enclosed vehicle or equipmentRequires wearing common protective or safety equipmentExposure to high noise levelsWorks in extremely bright or inadequate lightingExposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipmentExposure to minor burns, cuts, bites, or stingsDisclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.