TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

• Mobility Connectivity and Support Services: Client will provide one dedicated technician who will be perform following activities.
• The technician will perform these tasks under client supervision as per the work instruction documents shared by client as part of the pre-requisites.
• Support for both iOS and Android based devices
• Walking end users with new orders through the set-up process
• Wiping and reconfiguration of mobile devices
• Raise incidents with client carrier(s) e.g., Data connection issues
• Follow client lost or stolen devices process
• Manage client inventory distribution for new hires and returns for terminated employees
• Work directly with the Client Service Desk on improved knowledge articles and improvements
• Participate in IT Unplugged Events
• Communicate maintenance notifications (internal or carrier related)
• Communicate known issues to wider audience (i.e., End Users, Service Desk
• Good knowledge of PC hardware and software (Windows)
• Must possess excellent written and verbal English communication skills
• High level client facing professional customer satisfaction focus (called white glove treatment in some circles)

• Provides support for software, hardware and networking support for desktops, laptops, and servers.
• Provides maintenance and support on legacy products.
• Supports Core, server products.
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers, and peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers, and client approved applications.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor, and dress.
• Ensure customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system