Location: [Remote / Hybrid / Branch-Based]
Employment Type: Full-Time

Position Overview

The Mortgage Branch Liaison & Processing Manager serves as the critical link between branch production teams and corporate operations. This role combines hands-on processing leadership with relationship management, compliance oversight, and performance optimization. The ideal candidate is a seasoned mortgage professional who thrives in a fast-paced environment, understands agency and investor guidelines, and excels at driving consistency, quality, and accountability across multiple branches and states.

Key Responsibilities

Branch Liaison & Relationship Management

• Act as the primary operational point of contact for assigned branches
• Translate corporate policies, procedures, and investor requirements into practical branch-level execution
• Proactively identify workflow gaps, training needs, and communication breakdowns
• Partner with Sales Leadership to support branch growth while maintaining operational integrity
• Lead regular pipeline, performance, and issue-resolution meetings with branch leadership

Processing & Operations Management

• Directly manage and mentor mortgage processors, junior processors, and/or centralized processing teams
• Establish and enforce standardized processing workflows, turn times, and documentation quality
• Oversee pipeline flow from application through clear-to-close, ensuring service-level commitments are met
• Resolve escalated loan issues involving income, assets, credit, property, or investor overlays
• Collaborate with underwriting, closing, and secondary to ensure seamless file movement

Compliance, Quality & Risk Management

• Ensure loans are processed in compliance with current FNMA, FHLMC, FHA, VA, USDA, state, and investor guidelines
• Monitor adherence to TRID, fair lending, and internal audit standards
• Support pre-funding and post-closing quality control initiatives
• Assist in remediation of audit findings, repurchase requests, or investor conditions when applicable
• Maintain strong documentation standards to reduce defects, conditions, and suspense items

Performance & Reporting

• Track and report on pipeline metrics including turn times, fallout, condition rates, and clear-to-close performance
• Identify trends impacting branch productivity or loan quality and implement corrective action plans
• Support onboarding of new branches, loan officers, and processing staff
• Recommend operational enhancements, technology improvements, and workflow efficiencies

Qualifications

Required

• Minimum 3 + years of mortgage processing experience
• Prior leadership or management experience within mortgage operations or processing
• Strong working knowledge of agency and government loan programs
• Proven ability to manage multiple pipelines and competing priorities
• Excellent communication, conflict-resolution, and coaching skills
• High attention to detail and able to create and present trainings

Preferred

• Experience supporting multi-branch or distributed sales environments
• Encompass and automated technology experience a plus

What We Offer

• Competitive salary plus performance-based incentives
• Growth-oriented leadership role with direct impact on branch success
• Collaborative culture focused on quality, accountability, and service
• Comprehensive benefits package including health, PTO, and retirement options
• Opportunity to shape operational standards and support scalable growth

Why Join Us

This role is ideal for a mortgage professional who enjoys bridging the gap between sales and operations, driving excellence, and being viewed as a trusted partner across the organization—not just a manager behind the scenes.