Mortgage Lending Operations Manager

Responsibilities Lead and oversee end-to-end mortgage lending operations, including processing, underwriting, closing, funding, and post-closing activities. Ensure consistent execution of policies, procedures, and service standards across all mortgage operations functions. Monitor pipeline flow, cycle times, and capacity to ensure service level commitments are met. Identify operational risks and implement controls to ensure accuracy, quality, and compliance. Lead, coach, and develop a high-performing mortgage operations team through clear expectations, accountability, and ongoing feedback. Champion a seamless, transparent, and supportive mortgage experience for members. Drive continuous improvement initiatives focused on efficiency, quality, and scalability. Ensure mortgage operations adhere to all applicable federal, state, and investor regulations, including quality control standards. Collaborate closely with the Senior Manager, Mortgage Lending, to align operational performance with strategic objectives. Requirements ​Bachelor's degree in Business, Finance, or a related field (preferred). 5+ years of experience in mortgage lending operations, including leadership of operations, processing, underwriting, or closing teams (required). Proficiency with mortgage lending systems, workflow tools, and performance reporting dashboards (required). Strong understanding of mortgage regulations, investor guidelines, quality control standards, and operational risk management (required). Excellent people leadership, communication, and organizational skills with the ability to drive accountability and engagement (required). Detail-oriented and process-driven leader with a member-first mindset; adaptable, collaborative, and comfortable navigating change in a fast-paced environment (required). Mortgage or lending-related certifications (preferred). #J-18808-Ljbffr