Mortgage Warehouse Lending Account Administrator page is loaded## Mortgage Warehouse Lending Account Administratorremote type: Remote Eligible, USAlocations: Remote, USAtime type: Full timeposted on: Posted Todayjob requisition id: R82957**Overview:**Provide customer support by servicing the needs of existing Mortgage Warehouse Lending customers, ensuring efficient delivery of superior customer service. Assist with the administration of Commercial products and services and with the resolution of operational problems. This position serves as the first line of defense, adhering to the necessary controls, to mitigate unnecessary exposure to risk**Primary Responsibilities:*** Act as the liaison between the customer and the Relationship Manager, responding to questions and resolving problems by coordinating with internal partners. Deliver high quality service, while ensuring accuracy and timeliness of delivery.* Assist Mortgage Warehouse Lending customers with deposit and loan servicing needs. Process requests for research, corrections, loan payments, loan advances, book transfers, collateral deficiencies, wire transfers and credit inquiries.* Perform end of day balancing of the transactions processed each day.* Update management of pending issues or delays of fundings and/or payments.* Monitor bank reports for discrepancies and take appropriate action based on the nature of the issue. Seek guidance from Commercial Support Team Supervisor when appropriate.* Communicate and partner effectively with other departments in the Bank and work as a team player to establish exemplary partnerships with all co-workers and create a positive team environment.* Research and resolve overdrafts with customers, seeking overdraft approval from bank employees with the appropriate level of lending authority when necessary.* Perform data entry into bank systems when necessary, ensuring data integrity and accuracy.* Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.**Education and Experience Required:**Associate’s degree and a minimum of 2-year customer service experience in Banking Operations, Retail or Credit, OR in lieu of a degree, a combined minimum of 4 years higher education and/or work experience including 2 years of customer service experience in Banking Operations, Retail or Credit. Proficiency with personal computers as well as pertinent software packages.**Education and Experience Preferred:**Knowledge of applicable products, systems and workflows. Systems include ProMerit, Treasury Center, AFS, and HOGAN.Excellent attention to detail.Strong debit/credit knowledgeExcellent verbal and written communication skills.Ability to work individually as well as a member of a team.Self-motivated, well-organized individual.Ability to work under time constraints and handle multiple tasks in support of various assignments.Ability to function professionally at many different levels (clients, management, and peers).Strong interpersonal skills necessary for business partner relationships within and outside organization.#LI-LA1M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.# **Location**Clanton, Alabama, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. #J-18808-Ljbffr