Position Details
Motion Industries System Support Analyst Apply
Description:
POSITION SUMMARY -
The primary function of all Motion IT Support roles is to provide the field with what they need to move units
while safeguarding the integrity and security of Motion s IT infrastructure and environment. IT Support
Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting,
communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to,
commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC,
AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions,
hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.
MAJOR RESPONSIBILITIES
ESSENTIAL RESPONSIBILITIES % OF TIME
ANNUALLY
X Fielding IT Support calls and tickets 70%
X On-site IT Support and Onboarding related tasks and projects 15%
X Research, documentation, and advanced troubleshooting 15%
QUALIFICATIONS, CERTIFICATIONS and EDUCATION REQUIREMENTS
_x_ Associate s degree or equivalent experience:
_x_ IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus
Replaces System Support Specialist position
EXPERIENCE
3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have
working knowledge of Windows and related O365 platform software, an understanding of standard network
architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT
issues ranging from acute, single user impact to multi-layer enterprise network operations.
SPECIALIZED SKILLS
Proven ability to operate as a primary contact for a wide range of IT support issues.
Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
Ability to digest, understand and apply new technical information and concepts quickly.
Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical
acumen for the purpose of organizing efforts to resolve issues.
Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP,
ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint,
Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
PHYSICAL REQUIREMENTS
Must be able to perform on site, physical duties as related to PC, peripheral, hardware, AV, communications,
and automation system deployment, troubleshooting, shipping, receiving and repair including, but not limited
to, crawling under desks, lifting, packing, sorting, stacking, moving, and breaking down all the above.
SUPERVISION -
_x_ The position does not have any regular responsibility for overseeing or supervising the work of other
employees.
The primary function of all Motion IT Support roles is to provide the field with what they need to move units
while safeguarding the integrity and security of Motion s IT infrastructure and environment. IT Support
Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting,
communicating, escalating, advocating for, and resolving a wide range of IT issues including, but not limited to,
commercial, cloud based and proprietary software and platforms, server, configuration, protocol, platform, PC,
AV, Active Directory, connectivity, security, network operations, integration, onboarding, access, acquisitions,
hardware, peripheral, automation and emerging tech in a quality driven and deadline sensitive environment.
MAJOR RESPONSIBILITIES
ESSENTIAL RESPONSIBILITIES % OF TIME
ANNUALLY
X Fielding IT Support calls and tickets 70%
X On-site IT Support and Onboarding related tasks and projects 15%
X Research, documentation, and advanced troubleshooting 15%
QUALIFICATIONS, CERTIFICATIONS and EDUCATION REQUIREMENTS
_x_ Associate s degree or equivalent experience:
_x_ IT Certifications ranging from A+, Network+, MS900, Security+ and software specific a plus
Replaces System Support Specialist position
EXPERIENCE
3+ years of relevant IT support experience, preferably across multiple disciplines. Candidate should have
working knowledge of Windows and related O365 platform software, an understanding of standard network
architecture and security, experience performing remote triage and with troubleshooting a wide variety of IT
issues ranging from acute, single user impact to multi-layer enterprise network operations.
SPECIALIZED SKILLS
Proven ability to operate as a primary contact for a wide range of IT support issues.
Ability to adapt to new challenges, identify and evaluate potential impact and prioritize accordingly.
Ability to digest, understand and apply new technical information and concepts quickly.
Ability to communicate clearly across multiple mediums with endpoints possessing a wide range of technical
acumen for the purpose of organizing efforts to resolve issues.
Experience with Cisco and Fortinet network gear and operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP,
ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint,
Printer Admin, Access, Excel, SCCM, iOS, Android and MDM a plus.
PHYSICAL REQUIREMENTS
Must be able to perform on site, physical duties as related to PC, peripheral, hardware, AV, communications,
and automation system deployment, troubleshooting, shipping, receiving and repair including, but not limited
to, crawling under desks, lifting, packing, sorting, stacking, moving, and breaking down all the above.
SUPERVISION -
_x_ The position does not have any regular responsibility for overseeing or supervising the work of other
employees.
| Please select your preference in reviewing candidate submittals |
Additional Details
- Please select your preference in reviewing candidate submittals : 2. Interview the candidates
- If you choose first come first serve above please provide requested pay rate. : N/A
- Is this requisition for a Direct Hire? : No
- Is this position a possible temp-to-permanent opportunity? : Yes
- Do you have a pre-identified candidate who will need to be hired by our Payroll Supplier? : No
- If yes, enter the name, contact details, and hourly pay rate for the candidate. : Name: Email: Phone Number:Hourly Pay Rate:
- Does this position require making deliveries using Motion Industries vehicles? : No
- Does position require a DOT regulated drivers license to make deliveries using Motion vehicles? : No
- Does this position require a Commercial Drivers License (CDL)? : No
- Which shift is this position for? : Shift 1
- Daily Start Time (ex: 9:00AM) : 7:00amCT
- Daily End Time (ex: 5:00PM) : 4:00pmCT
- Working Days (ex: Monday - Friday) : Mon - Fri
- Candidate Video Interview Link : (No Value)
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