What You Will Be Doing:
You will be working as part of the fast-paced Division of Motor Vehicles (DMV) public service team, examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. The Motor Vehicle Customer Service Representative (MVCSR) 1 will interact directly with the public, oftentimes explaining policies, statutes, and regulations.

Our Organization, Mission, and Culture:
The DMV is committed to providing faster, friendlier, exceptional customer service and being more accessible than ever before. The core values that shape our culture are:

• Ability - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.
• Customer Focused - We navigate the path to yes by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the need of our diverse communities.
• Passionate People - We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• Expertise - Subject Matter Expert (SME) is ME! We are a solutions-oriented organization of SMEs that provide accurate and efficient services to our communities.
• Champions of Change - We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team:
DMV's diverse job duties aid in developing communication and analytical and problem-solving skills while getting the opportunity to help the great people in the State of Alaska.

The Working Environment You Can Expect:
The position is located at 415 Main Street, Suite 103, Ketchikan AK 99901. The office is conveniently located in the Ketchikan Court House building. The MVCSR 1 will be assigned to a workstation in the public service lobby. This office operates between the hours of 8:30 a.m. - 4:30 p.m., Monday through Friday, with overtime opportunities.

Who We Are Looking For:
To be successful in the position, the ideal candidate will possess the following knowledge, skills, abilities, and experience:

• Excellent Customer Service Demonstrates professional and friendly customer service while handling a wide range of situations and demographics.
• Cash Handling and Keyboarding Skills Ability to accurately and efficiently enter information into multiple databases and correspond clearly through email both internally and with the public. Accept correct payment in the form of cash, check, and credit card, and return change when needed accurately.
• Multi-Tasking Ability to multi-task by reviewing documents, and entering data and information while communicating verbally with customers in a loud open-concept office setting.
• Work Independently Demonstrate independence by finding efficiencies, making decisions and minor problem-solving.

Special Note:

• Valid Driver's License desired.

If this sounds like your skillset, or one you would like to develop, please submit an application through Workplace Alaska.

Minimum Qualifications

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.
OR
Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:
A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

At time of application submission, please provide the following:

• Please attach your resume to your application.
• Three (3) professional references, including current daytime phone numbers.

BACKGROUND CHECK:
Requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation and fingerprinting will be conducted.

Please read the below information carefully. This applies to your application submission.

SUPPLEMENTAL QUESTIONS:
For your application to be evaluated, you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION:
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION:
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE:
If using work experience not already documented in your application, also provide the employers name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting \\\\\\\\\\\\\\\"see resume or CV\\\\\\\\\\\\\\\" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

SCOPE:
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. http://doa.alaska.gov/dop/serviceCenters/alaskaRes/

APPLICATION NOTICE:
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska \\\\\\\\\\\\\\\"How to Apply\\\\\\\\\\\\\\\" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

MULTIPLE VACANCIES:
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT:
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE:
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the govermentjobs.com domains. For information on allowing emails from the governmentjobs.com domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE:
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://doa.alaska.gov/drb/programs/index.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year