Ms Dynamics Crm Solutions Architect

Job Description: MS Dynamics CRM Solutions Architect
Location: Malvern PA
Full-Time

Job Description

Must Have Technical/Functional Skills

Technical Skills

Strong experience with:

Microsoft Dynamics 365 Customer Engagement (CRM)

Dataverse

Power Platform (Power Apps, Power Automate, Power BI)

C#, .NET Framework/.NET Core

JavaScript, TypeScript

Plugins, Custom Workflows, Custom APIs

Azure Integration Services

REST APIs and Web Services

Solution Management and ALM

CI/CD using Azure DevOps

Functional Knowledge

Deep understanding of Dynamics 365 modules such as:

Customer Service

Sales Case Management Marketing

Agentic AI Technical Skills

Microsoft AI & Copilot

Dynamics 365 Copilot

Microsoft 365 Copilot

Copilot Studio

Azure OpenAI

Azure AI Foundry

AI Builder

Power Platform Copilot

Agent Development

Agentic AI Architecture

Autonomous & Multi-Agent Systems

Agent Orchestration

Human-in-the-Loop Workflows

Agent Lifecycle Management & Monitoring

CRM + AI

AI-Driven Case Management

Dynamics 365 Customer Service Copilot

Intelligent Lead Qualification

Case Summarization

Knowledge Search

Sentiment Analysis

Next Best Action Generative AI

LLMs

Prompt Engineering

Function Calling

Tool Integration

Context Management

Knowledge Grounding

RAG (Retrieval-Augmented Generation)

Azure AI Search

Vector & Semantic Search

Enterprise Knowledge Management

Integration & Automation

Dataverse APIs

REST APIs

Azure Functions

Logic Apps

Service Bus

Custom Connectors

Power Automate

Roles & Responsibilities

Define end-to-end solution architecture for Microsoft Dynamics 365 and Power Platform implementations.

Collaborate with business stakeholders to translate requirements into scalable, secure, and maintainable solutions.

Provide technical leadership to development teams and review solution designs, customizations, integrations, and code.

Design and oversee integrations with enterprise systems using Azure services, APIs, and middleware platforms.

Establish architecture standards, governance processes, and best practices for CRM delivery.

Lead data migration, security, performance optimization, and application lifecycle management activities.