Multi-Site Operations Manager

Multi-Site Operations Manager – Veterinary Services

Location: Norfolk, VA (or open to relocate to)

Compensation: $100,000 – $130,000 base (dependent on experience) + potential relocation package

About the Opportunity

We are seeking an experienced Multi-Site Operations Manager to lead operations across a growing, privately owned multi-site veterinary clinic in Norfolk, VA.

The business currently operates two sites, including a modern 8,000 sq. ft. multi-specialty hospital, with an additional clinic positioned for growth but not yet operating at full capacity. A key focus of this role will be to drive operational improvements, increase efficiency, and support the scaling and activation of the second location.

This is a high-impact leadership position with full accountability for a ~$5M P&L, working closely with clinical leadership to deliver strong financial performance, high standards of care, and an exceptional client experience.

Key Responsibilities

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• Own and optimize P&L performance across both locations
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• Oversee day-to-day operations, including scheduling, workflow, and case management
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• Lead, develop, and hold accountable a multi-disciplinary team
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• Drive operational efficiencies to support growth and expansion initiatives
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• Play a key role in activating and scaling patient volume at the second clinic
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• Support the continued growth of the practices while maintaining high standards of medicine and client care
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• Monitor and analyze KPIs and performance metrics, implementing process improvements
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• Partner with leadership on strategic planning, forecasting, and resource allocation
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• Manage staffing alignment, budgeting, and cost control initiatives
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• Build strong relationships with referring veterinary partners
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• Ensure compliance with all regulatory and operational standards
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Qualifications & Experience

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• Proven experience in veterinary or healthcare operations management
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• Experience leading 5+ DVM hospitals or multi-site environments preferred
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• Strong commercial acumen, with experience managing P&L and KPIs
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• A critical thinker with the ability to identify inefficiencies and implement scalable solutions
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• Demonstrated ability to lead teams, drive accountability, and improve performance
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• Excellent communication and problem-solving skills
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• Comfortable working in a fast-paced, growth-oriented environment
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What Success Looks Like

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• Successful utilization and growth of the second clinic, increasing patient access and revenue
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• A highly engaged and high-performing team culture
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• Efficient, well-run operations across both sites
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• Consistently strong clinical quality and client satisfaction
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• Measurable improvements in financial performance and operational efficieny
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If you are an operational leader looking to drive growth, improve performance, and make a tangible impact, we encourage you to apply.