Murex Support FO

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values – proximity, teamwork, diversity, excellence – our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.Context :We are looking for a Murex Production Support Analyst to join the Fixed Income trading floor of one of our clients, a leading global Investment Bank in New York City. You’ll sit close to the Rates, Credit and SSA desks and act as the first line of expertise on a mission-critical Murex platform. That means fixing production issues in real time, building trust with traders, and making sure every incident gets fully resolved.Your Role :Investigate and resolve production issues across the Murex front-to-back stack in a complex electronic trading environmentGive traders and desk users direct, hands-on support on Rates, Credit and SSA flows, including issues involving ION MarketView and in-house trading applicationsOwn each incident until it’s resolved. When the final fix sits with development, vendor or infrastructure teams, you coordinate them and keep things moving.Set and maintain a high quality standard for production systems through monitoring, root-cause analysis, documentation and ongoing improvementsBuild strong working relationships with trading, middle office, operations, development and Murex vendor teamsContribute to release, upgrade and version-migration activities so production stays stableWhat We’re Looking For :Solid hands-on experience supporting Murex end to end (front office, trade lifecycle, market data, interfaces, back office), ideally on recent versions (MX.3)A track record of supporting traders directly in a front-office or trading-floor settingExperience working with Rates, Credit and/or SSA desksExposure to ION MarketView or similar e-trading and pricing applicationsStrong troubleshooting and analytical skills under pressureExcellent communication and relationship-building skills. You’re comfortable with demanding stakeholders.Comfort in a fast-paced environment that can change by the minute