[ARTE MUSEUM Las Vegas] Museum Operations Team Member

[About d’strict]d’strict is a design company that creates innovative spatial experiences by developing content with digital media technology. Since its establishment in 2004, the company has kept pace with the development of technology. Today, d’strict provides custom-developed content upon request (Commercial Service), offers clients licenses to its media art content, and operates its own exhibition venues (Art Service).d’strict is the creator of numerous highly acclaimed public art projects, including installations at K-Pop Square in Seoul and Times Square in New York. We are also the producer and operator of ARTE MUSEUM, the most popular media art exhibition space in Korea. Since September 2020, the exhibition has attracted more than five million visitors and has extended its reach to major cities around the globe. d’strict has won numerous domestic and international design awards, including the iF Design Award, for its innovative creative capabilities.[ARTE MUSEUM]ARTE MUSEUM is an immersive media art exhibition space presented by d’strict, acclaimed for creating the public media art piece “WAVE” at COEX in Korea. Exhibits at ARTE MUSEUM center on the theme “ETERNAL NATURE,” reinterpreting various elements and spaces of nature as immersive media art. Brought to life through the fusion of digital media technology and visual creativity, the artworks capture nature’s eternal qualities and allow visitors to experience nature unconstrained by time and space.ARTE MUSEUM is a global exhibition brand that launched its first venue in Jeju, South Korea, in September 2020. Since then, it has expanded to major cities around the world, welcoming a cumulative total of more than five million visitors and winning several global design awards, including the iF Design Award.Join the team at ARTE MUSEUM LAS VEGAS, d’strict’s first media art museum in the U.S.https://lasvegas.artemuseum.com/Position Title: Operations Team MemberEmployer: ARTE MUSEUM Las VegasReports To: Operations Team LeaderOperations Team Member Position SummaryOperations Team Members are the heart of the ARTE MUSEUM guest experience. They are the first faces visitors see and the team that keeps every corner of the museum running smoothly. From welcoming guests at the front desk to maintaining the beauty of the exhibition floor, Operations Team Members rotate across key functions, including Reception, Ticket Checking, Rounding, MD Shop, and Café. If you’re passionate about hospitality, thrive in a dynamic environment, and take pride in creating memorable moments for every visitor, this role is for you.Operations Team Member ResponsibilitiesGreet and welcome all visitors, including VIPs and large groups, so every guest feels valued from the moment they arriveDeliver accurate, engaging information about the exhibition, ticketing, and museum policiesRotate across the following operational areas:Reception and Ticket CheckingVerify tickets and validate eligibility for special discountsManage crowd flow at lobbies and entrancesOversee stroller and wheelchair rentals, storage lockers, and VIP invitation ticketsHandle emergencies and resolve guest concerns professionallyRounding (Exhibition Floor)Patrol the exhibition zones to ensure content quality, including mapping, warping, and focus integrityPromptly report any content or facility issues to the relevant teamMaintain zone cleanliness and guest comfort, including temperature and scent controlOrganize interactive stations (Live Sketchbook, STAR RAINDROPS, etc.) and collect lost itemsMD ShopAssist guests with product information and purchasesManage inventory, stocking, and quarterly auditsProcess payments, exchanges, and refunds; oversee cash handling and deliveriesKeep the store organized, clean, and visually appealingCaféTake guest orders, and prepare and serve beverages with careMaintain daily inventory records and uphold kitchen hygiene standardsProvide friendly, knowledgeable service to walk-in guestsJob RequirementsMinimum of 1 year of full-time customer service experienceAvailable for full-time employment only (40 hours per week); part-time availability will not be consideredPhysically able to stay on your feet for extended periods, walk throughout the museum, and lift up to 15–20 lbsSouthern Nevada Health District (SNHD) Food Handler Card required for café rotationMust be legally authorized to work in the United StatesStrong customer service orientation with warm, professional communication skillsActive listening and clear verbal communication; able to explain exhibition content in an engaging wayProactive, adaptable team player with a collaborative mindsetAble to handle emergencies calmly and follow operational guidelinesComfortable working rotating shifts, including weekends and public holidaysUpselling skills and a service-first attitudeWhy Join UsWork within a globally expanding brand alongside a passionate, creative teamContribute directly to shaping the guest experience at ARTE MUSEUM Las VegasBenefitsMedical and vision insurance fully paid by the employer401(k) with employer matchingPTO20 complimentary museum tickets per quarterScheduleARTE MUSEUM Las Vegas is open daily from 9:00 AM to 10:00 PM. Team Members work 8-hour shifts on a rotating basis:Shift A: 9:00 AM – 5:00 PMShift B: 11:00 AM – 7:00 PMShift C: 2:30 PM – 10:30 PMRotating shifts are required, and availability on weekends and holidays is a must.Job Type: Full-time ONLY (part-time is not available)Expected Hours: 40 hours per weekPay: $18.00 per hour (non-exempt)(Please note: This is strictly a full-time position. We are not accepting part-time applicants at this time.)