Position Details
Ncdit Network Telecom Specialist Ng Administrative Apply
The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network).
***Candidate will be working onsite for the duration of the engagement.
***The max rate for this position is $$$/hour.
The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network). This position assists the Tier I/II network technicians who monitor the hosted networks. Will provide incident response on the system(s), ticket narration, document management and will communicate with internal and external customers, site technicians, and customers alike. Will provide support to assist with tracking problems through to resolution. This position additionally supports NMAC leadership as well as 911 fee documentation.
Skills Required:
1. Bachelor s degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience.
2. Understanding of technologies, operating systems, networking.
3. Knowledge and experience with Microsoft Excel
4. Self-motivated, enthusiastic, and able to handle multiple support cases
5. Strong writing skills to maintain organized documentation
6. Customer-oriented, and capable of providing high levels of client satisfaction
7. Collaborate and work well with others and supporting a team
8. Experience with VOIP technologies is a plus
9. Experience in a public governance sector is a plus.
10. Strong skills in time and calendar management for team and leadership
11. Knowledge of network cabling, network classification and network topology
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Bachelor s degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience | Required | 3 | Years |
| Understanding of technologies, operating systems, networking | Required | 3 | Years |
| Knowledge and experience with Microsoft Excel | Required | 3 | Years |
| Self-motivated, enthusiastic, and able to handle multiple support cases | Required | 3 | Years |
| Strong writing skills to maintain organized documentation | Required | 3 | Years |
| Customer-oriented, and capable of providing high levels of client satisfaction | Required | 3 | Years |
| Collaborate and work well with others and supporting a team, Experience with VOIP technologies is a plus | Required | 3 | Years |
| Strong skills in time and calendar management for team and leadership | Required | 3 | Years |
| Knowledge of network cabling, network classification and network topology | Required | 3 | Years |
Questions
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
| Question2 | All work must be completed on-site. Do you accept this requirement? |
| Question3 | Please list candidate s email address. |
| Question4 | Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment. |
| Question5 | Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement? |
| Question6 | Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirement? |
| Question7 | Candidates submitted above the rate of $$$ will not be considered. Do you accept this requirement? |
| Question8 | Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement? |
| Question9 | Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm? |
