Typical Experience: 12-36 months

***Candidate will be working onsite for the duration of the engagement.
***The max rate for this position is XX58.01/hour.

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA s.

Skills Required:
1. Bachelor s degree or 3 to 5 years in Information Technology or Computer Science
2. Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
3. Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
4. Self-motivated, enthusiastic, and able to handle multiple support cases
5. Strong writing skills to maintain organized documentation
6. Customer-oriented, and capable of providing high levels of client satisfaction
7. Collaborate and work well with others
8. Experience with VOIP technologies is a plus
9. Experience in a NOC environment is preferred.
10. Strong skills in working with clients and communication
11. Knowledge of network cabling, network classification and network topology

Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.	Required	3	Years
Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco	Required	3	Years
Strong writing skills to maintain organized documentation	Required	3	Years
Knowledge of network cabling, network classification and network topology	Required	3	Years
Experience with VOIP technologies is a plus	Highly desired	3	Years
Experience in a NOC environment is preferred	Highly desired	3	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	All work must be completed on-site. Do you accept this requirement?
Question3	Please list candidate s email address.
Question4	Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.
Question5	Vendor must disclose to the agency if the candidate will be subcontracted at the time of submission. Do you accept this requirement?
Question6	Vendor must notify the agency if any portion of the requirements listed in this task order is to be outsourced to other countries. Do you accept this requirement?
Question7	Candidates submitted above the rate of XX58.01 will not be considered. Do you accept this requirement?
Question8	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement?
Question9	Please confirm you have thoroughly validated, and attest to the accuracy of, the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440. Do you confirm?