Title: Onsite Tech Services Specialist I (Regional Office Support) Work Location: Chevy Chase, MD (Onsite from Day 1) Duration: 3 Months Contract to hire Job Summary: Client is seeking a dynamic and experienced Tech Services Specialist for our Technical Field Engineering team. This role is pivotal in providing on-site technical support and maintenance across our regional offices. The ideal candidate will have a strong technical background, taking a proactive approach to identifying and solving technical issues. Help drive our insurance business transformation as we transition from a traditional IT model to a Tech organization with engineering excellence as its mission. Job Responsibilities: Technical Support and Maintenance:

• Ensure timely and efficient resolution of technical issues in regional offices, including hardware, software, network, AV and general system problems.
• Support on-site installations, maintenance, and upgrades of Tech infrastructure and equipment.
• Proactively monitor and analyze opportunities to improve technical support operations, identifying areas for improvement and supporting the implementation of corrective actions.

• Hands on support of technical projects, including office relocations, infrastructure upgrades, and new technology rollouts.
• Collaborate with other departments and stakeholders to align technical support activities with overall business objectives.
• Ensure projects are completed on time, within budget, and to the required standards.

• Act as a liaison between your regional offices and the larger GEICO Tech organization, partnering with Org Change Management team to ensure clear communication and coordination of tech rollouts and changes.
• Provide regular updates to management on chronic technical issues, project status, and opportunities to improve the associate tech experience.

• Stay up to date with the latest technology trends and advancements in field engineering.
• Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery and associate experience.

• Bachelor's degree in Information Technology, Engineering, or a related field, or comparable experience.
• At least 2 years of experience in hands on technical support or a related discipline.
• At least 2-years experience in IT infrastructure, networking, AV, and/or systems support.

• Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, Microsoft Certified Systems Engineer) are a plus.

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