Dear Partner, Good Morning , Greetings from Nukasani group Inc !, We have below urgent long term contract project immediately available for _*Helpdesk Technician, Jackson, MS, Onsite_ need submissions you please review the below role, if you are available, could you please send me updated word resume, and below candidate submission format details, immediately. If you are not available, any referrals would be greatly appreciated. Interviews are in progress, urgent response is appreciated. Looking forward for your immediate response and working with you. **Candidate Submission Format - needed from you** Full Legal Name Personal Cell No ( Not google phone number) Email Id Skype Id Interview Availability Availability to start, if selected Current Location Open to Relocate Work Authorization Total Relevant Experience Education./ Year of graduation University Name, Location Last 4 digits of SSN Country of Birth Contractor Type DOB: mm/dd Home Zip Code Assigned Job Details Job Title : Helpdesk Technician Location: Jackson, MS, Onsite Rate : Best competitive rate **3. Position Description and Job Skill Set** Description of the job functions the contractor will be expected to perform. This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware. This role involves responding to user inquiries, diagnosing issues, and offering solutions to users at the office or working remotely. The technician will troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters. Common tasks will include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues. Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more complex problems to higher-level IT staff when necessary. Additionally, the technician may assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested. Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity. **Required Skills/Experience** Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration. Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems. **Preferred/Not Required** Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc. Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365 Thanks regards Bhavani |Technical recruitment| Nukasani Group | 1001 E Chicago Ave, Unit B 111, Naperville IL 60540. Email: People, Process, Technology Integrator. An E-Verified Company