NetSuite Support Analyst

Hinkley is hiring a NetSuite Support Analyst to provide first-level support for employees using NetSuite across the company. This role troubleshoots and resolves user issues, guides employees through everyday processes like order entry, invoicing, and purchasing, and escalates more complex issues to our NetSuite Administrator. It also includes reporting, data maintenance, and system testing, with hands-on exposure to NetSuite administration.Success in this role comes from strong NetSuite knowledge combined with a calm, helpful approach and consistent follow-through.What you'll doBe the main point of contact for NetSuite users across the company, handling requests by ticket, email, and phoneTroubleshoot and resolve access and permission issues, transaction errors, saved searches, reports, and SuiteFlow workflowsHandle user administration: password resets, role assignments, and access requestsGuide users through order entry, invoicing, inventory, and purchasing, and train new users on the basicsMonitor integration errors and route them to the right team or vendorEscalate complex issues to the NetSuite Administrator with clear documentation and recommended next stepsHelp build saved searches, SuiteAnalytics Workbooks, dashboards, custom fields, and formsPrepare and validate CSV imports, and keep our data cleanTest releases and system changes in the sandbox, then confirm they work in productionKeep the knowledge base current and spot recurring issues worth fixing for goodWhat you bring3+ years supporting NetSuite users in a live production environment (help desk, ERP support, business systems, or similar)Hands-on experience with NetSuite roles and permissions, saved searches, reports, and SuiteFlowWorking knowledge of order management, inventory, purchasing, and financial processes in NetSuiteExperience with a ticketing system such as Zendesk or Jira Service ManagementThe ability to explain technical issues clearly to people who aren't technicalSolid Excel skills and comfort with Outlook and TeamsNice to haveNetSuite CSV import and data validation experienceSandbox testing experienceBackground in accounting, finance, or order-to-cashAn associate's or bachelor's degree in IS, business, accounting, supply chain, or a related field (equivalent experience counts)This description reflects the key responsibilities of the role and is not intended to be an exhaustive list of duties.About HinkleyHinkley is a fourth-generation, family-owned lighting company with more than 100 years of experience creating innovative, design-driven products. Guided by our mission, Life Aglow, we are committed to delivering exceptional products, meaningful experiences, and lasting relationships.Why Join Hinkley?We offer a competitive total rewards package that includes:Annual performance bonus opportunity401(k) with company matchComprehensive medical, dental, and vision coveragePaid time off and 10 paid holidaysLife insurance and short-term disability coverageWellness and flexible spending programsEmployee product discount programCommunity service volunteer opportunitiesWhat to Expect Following Your ApplicationIf selected to move forward, you'll be invited to complete a one-way video interview through Hireflix software. The interview can be completed at a time that's convenient for you, and instructions will be provided via email. The interview is reviewed by our HR team and the hiring manager.Equal Opportunity EmployerHinkley is committed to Equal Employment Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.Candidates must be authorized to work in the United States. Hinkley does not sponsor employment visas.