We are seeking a highly skilled Network Administrator with 8 to 12 years of experience in Incident Management, Network, and Service Desk. The ideal candidate will work from our office during day shifts and will not require travel. Proficiency in English is essential. The Network Administrator will play a crucial role in ensuring the smooth operation of our services and contributing to the company's success.

Experience: 8 to 12 years
Required Skills:
Service Desk
Incident Management
Network

Responsibilities:
Provide current design and architecture documents.
Develop policies for security vulnerability management.
Monitor performance and faults of LAN/WLAN/WAN devices.
Plan and implement configuration changes and manage incidents on LAN/WLAN/WAN devices.
Recommend and implement improvements to network performance, including managing network performance with QoS.
Coordinate with network service providers or third-party vendors to dispatch field technicians for repairs or replacements of defective devices.
Manage network traffic and congestion.
Address WiFi client disconnection issues and identify RADIUS authentication issues.
Update IOS on access points through WLC.
Manage problem resolution for repetitive data center faults.
Execute approved remediation plans in response to intrusions.
Perform local backups and periodic restoration testing.
Review the impact of patches on the IT environment and document findings.
Review asset hardening reports and provide summaries of proposed actions.
Patch network devices (routers, switches, etc.), including emergency patching.
Conduct capacity planning and provide suggestions.
Create and update Standard Operating Procedures (SOPs).
Develop and maintain Knowledgebase (KB) articles.
Review and revise network Knowledgebase articles to keep them current.
Approve the scope, date, and time of vulnerability scans.
Define, approve, and review the risk rating of intrusion prevention measures, especially for zero-day signatures, and develop remediation plans.
Manage, administer, and maintain load balancers in the Central Hudson environment.
Ensure high availability and reliability by monitoring and directing requests only to online servers/applications.
Efficiently manage the distribution of client requests or network load across multiple servers/applications.
Add or remove servers/applications to the load balancer configuration as needed.
Monitor load balancer health.

Qualifications:
Strong background in incident management, network, and service desk operations.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Proficiency in English, with the ability to read, write, and speak at a novice level.
Proven track record of improving service desk performance and customer satisfaction.
Ability to work effectively in a fast-paced, dynamic environment.
Relevant certifications in incident management, network, or service desk operations.