NIGHT SHIFT POSITION, Hours are 6pm- 6am, This includes weekends and holidays

Phone/Skype Hire. Onsite from day 1

Location: Clemson, SC

Duration: 12+ months

Responsibilities

• Monitors, tests, maintains and repairs network and infrastructure elements.
• Monitors network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve network control center.
• Configure network and system resources, and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
• Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross training for the Tier II. . Provides customer service for all information and/or telecommunication network systems support areas.
• Monitors mainframe, applications and batch processing. Responds to issues, alerts, incidents, tickets and resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Meets agreed sla time requirements.

Skills Needed

• IP Network Troubleshooting
• DNS Configuration
• Understanding of monitoring tools (Splunk, SolarWinds)
• Microsoft Office Suite
• Server batch Scripting
• Technical writing experience
• Leadership skills
• Strong customer service
• Self-management
• Web Programming