This is a Full Time On-Site Position

POSITION DESCRIPTION
Reporting to the Director of Operations, the Network Engineer/ Network-IT Supervisor, will be responsible for oversight of the planning, design, and installation of the software and hardware for GBT's internal and external telecommunications and networking systems. Works closely with all department managers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the services offered by GBT. Develops strategic plans for services and contributes to the overall engineering and GBT strategic plans. Direct the creation of the annual budget in order to recommend major improvements to central office equipment, initiate, recommend, and purchasing of tools and supplies as well as monitoring to ensure expenditures are managed according to the annual plans. Ensures all Network and Systems Administrator personnel understand industry standards, safety procedures, and preventative maintenance operations of communications and data equipment installations


ESSENTIAL DUTIES & RESPONSIBILITIES

-Directs and oversees operations for the Network and IT departments to ensure all corporate and Internet networking systems meet defined objectives in terms of performance, capacity, reliability, and availability.
- Monitor network and server performance such as, processor utilization, bandwidth, intrusion detection, memory usage, disk space, etc. and ensures corrective actions are taken to meet or exceed expected service levels.
- Oversees the management of all hardware and software assets by planning the systematic upgrades and replacements that addresses the financial and technological life cycle of these components.
- Monitors and manages security threats to all server, PC, and local area networks, ensure virus detection and elimination technologies are operational across the company.
- Ensures daily backup of all critical information and verifies backups for successful completion.
- Manage the capital and expense budget for Network and IT Department.

- Manage the technical education and professional development of the Network and IT staff.
- Drive continuous improvement in business processes through continuous technology improvements: changes, upgrades, and enhancements.

KNOWLEDGE, SKILLS & ABILITIES

-Demonstrated excellence in forecasting network related expenditures and preparing the department budget, determining timelines, setting project schedules, planning upgrades, patching deployment, performing cut-overs, routine maintenance, and delegation of the tasks
-Skill in developing, examining, re-engineering, and recommending network policies and procedures
-Ability to monitor the network and all associated equipment to determine network stability,
-Ability to design, provision, and program equipment required for growth of the Internet network to include new sites and upgrades to existing sites.
- Maintain up to date knowledge of current operating systems, such as Windows, Linux, Virtual Machines, and CISCO.
- Motivate and retain a team of professionals using excellent leadership and critical thinking skills

Responsibilities:
This position requires the ability to lead and participate as a member of a team to complete tasks and engage in problem solving activities. Therefore, must relate well with others since information has to be obtained on occasion from others in the form of informal training/coaching. Employees are expected to communicate with the public as well as fellow employees in a pleasant business-like manner. There is frequent internal and external contact at all levels of organization requiring negotiation, persuasion, and diplomacy with other departments, customers, and vendors. Employees are expected to increase job knowledge by assisting & supporting all other employees with their job duties, as required. Participation in strategic planning is expected daily.

Education, Experience & Training:
A candidate with Bachelor's degree in Technology, Electronics or related field, preferred. Ideal candidate has prior management or proven leadership background experience, preferred. CCNA, preferred. Company training of operating systems must be completed within six months. Ongoing training as required by the company, I.E., safety, CPNI, harassment prevention and other necessary industry training, required.

Customer Service/Interaction:
aily phone and face-to-face interaction with other employees and customers, while vendor contact is as needed by phone to perform job functions. To facilitate our mission of customer satisfaction, all jobs carry with them an overriding responsibility of our employees to provide extraordinary customer service in terms of quality, timeliness, and assistance. Commitment to service excellence is expected of all employees.

Zelle is an Equal Opportunity Employer

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