What does the project / work hope to achieve.
Mainframe system production support:
Ø Ensures that mainframe applications are allways available and functioning properly to meet business needs. 
Ø Minimizes application downtime through proactive monitoring and prompt issue remediation. 
Ø Detect, log, and resolve system disruptions while minimizing impact on business operations. 
Ø Document known issues and resolutions.
Ø Support ad-hoc reporting needs for business stakeholders.

SCOPE OF WORK

What does the project / work entail. Include all detailed requirements.

This role will be backfilling system production support due to the loss of a key resource. This role is intended to assist with the maintenance of business continuity for the mainframe licensing system

The Contractor shall deliver all goods and/or provide all servcies necessary to accomplish the objective set above, in accordance with the following deliverables / milestones, criteria for completion and special requirements.

DELIVERABLES / MILESTONES
What are the deliverables / milestones and when do you expect to have them?
HIGH LEVEL PROJECT DELIVERABLES EXPECTED DELIVERABLE
(Include detailed explanation)
Maintenance/Production issues pertinent to system deliverables Maintain the quality of system functions, processing and reporting for the end users
Documenting the current system for conversion purposes Assisting the employee in documenting the workflows and data quality and conversion rules for the new system
Modernization Assist and determine practical solutions to business and programming problems during Driver Services conversion.
Data Cleansing e.g. CT300 licenses, registration suspensions, public acts, etc..

CRITERIA FOR COMPLETION
What project / work needs to be completed prior to final approval?
All deliverables are subject to peer review, supervisor approval and business acceptance

MISCELLANEOUS / SPECIAL REQUIREMENTS
Are there any special requirements for this project/work that will need to be taken into consideration?
There are no special requirements for this project.