Primary Job Duties and Responsibilities (Essential Job Functions) Design, plan, coordinate the implementation of network changes in accordance with standards and architected designs based on project/operational/regulatory requirements Participate in Incident Response, providing collaborative troubleshooting expertise in high pressure situations Monitor operational status and stability of network infrastructure in both IT and OT environments Receive escalations from service Desk and/or Network Administrators Provide technical leadership and mentorship Create and maintain documentation Participate in on-call rotation for support Create reports as needed and present results to stakeholders Respond quickly and effectively to incidents through troubleshooting software and hardware issues Provide recommendations on system enhancements that will improve reliability and performance of system Assist with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs Research, evaluate and recommend software and hardware solutions based on business need and anticipated growth Support Company’s commitment to a culture of safe work practices Create and document procedures Attend Change Advisory Board meetings Foster relationships with internal and external business partners Operational Management: Coordinate commissioning & decommissioning of network equipment Create, baseline, and monitor network key performance indicators Create knowledgebase articles to document procedures and routine tasks Complete emergency (zero day) patch deployments Manage and ensure effectiveness of our security solutions Participate in routine audits and create reports to meet compliance requirements #J-18808-Ljbffr