Network Operations Center (NOC) Engineer Apply
Title: NOC Engineer
Locations: Cleveland, OH
SUMMARY:
Are you a self-starting Network Operations Center (NOC) Engineer who is able to quickly and accurately analyze and resolve complex transport problems in a fiber optic based carrier network? Do you have experience troubleshooting intermediate to complex switching and routing problems on JUNOS? Do you aspire to be a subject matter expert in relevant emerging network and data center technologies? Do you thrive in a fast-paced technology environment? If so, you may be the perfect candidate for the position of NOC Engineer I at Everstream!
Primary Responsibilities:
Network Management
- Follows a basic understanding of day-to-day process and procedures
- Responds to customer requests in a timely manner by both email and phone
- Monitor all core and customer connections for any potential performance problems (utilization, intrusion, etc) and respond and escalate in a timely manner to any anomalies to ensure 99.999% network availability
- Monitors network, responds to alarms and proactively reaches out to customers to determine impact
- Monitors environment and works with other departments to resolve Facility related issues
Network and Customer Trouble and Change Resolution
- Troubleshoot, triage, and resolve Layer 1 and Layer 2 problems related to hardware, software, or protocols issues
- Respond to inbound phone calls and e-mails and route reports and requests efficiently as needed.
- Effectively document all steps taken to resolve identified and/or reported issues
- Work trouble and change tickets effectively and efficiently; Interact with NOC Agents, Engineering, Outside Plant staff, Vendors, and Customers to facilitate quick resolution of issues in accordance with established processes
- Interacts with other departments for troubleshooting internal/external network events
- Assists other departments with customer test and turn ups, service troubleshooting
- Assists other carriers with head-to-head testing
- Act as the primary point of contact for customers and vendors throughout issue resolution
Service Provisioning and Installation
- Remotely and locally provision customer and network services (Layer 1 and Layer 2 over Fiber)
- Provision customer and network links and end points in a Network Monitoring System
- Utilizes resources with some assistance to troubleshoot, Triage and resolve customer issues (ie; SolarWinds, PRTG, Turin, Cyan, Cisco ONS, S2, Milestone, Genband, Sonus, Sansay, Broadsoft, WIKI, etc.)
- Utilizes Tier 2 / Tier 3 as an escalation point for questions / troubleshooting regarding customer services
Technical Documentation
- Document bugs and issues related to customer and network performance and escalate to Tier II and Engineering to resolve
- Respect day-to-day process and procedures
- Utilizes documentation for troubleshooting guidelines, process, procedure
- Utilizes downtime for Projects involving network maintenance, documentation updates, ticket cleanup
REQUIREMENTS/QUALIFICATIONS:
Required:
- Minimum of 6 months previous work experience in relevant capacity; to include:
- Experience Network troubleshooting (Live environment preferred, but classroom acceptable);
- Previous experience in Customer Service role responding to customer concerns
- Previous experience working in a ticketing system and record keeping
- Must have basic working knowledge of the OSI Model
- Must have working knowledge of DNS
- Has working understanding of BGP, OSPF, MPLS, VOIP, SIP,
- Must demonstrate strong communication skills; including written and verbal
- Must be flexible and willing to work nights and weekends, holidays (We are a 24x7x365 environment) based on business needs
- Must be available for On-Call work
Benefits:
Everstream offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.
Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at hr@everstream.net.
