Network Operations Center Technician

Title: IT Operations Center Analyst I (ITOC)Duration: 5 year contractLocation: hybrid in Seattle, WA (onsite weekdays, remote on weekend)Shift Times: front half night shift (Sun-Wed 11pm-9am)Pay Rate: $46/hrQualifications:Bachelor's Degree in Information Technology, Business, or a closely related field3+ years of experience in IT that includes desktop, NOC, asset, and/or service desk experience, including experience troubleshooting in a complex IT environmentExperience in high pressure major incident response, driving and coordinating outage resolution using Blackrock3 (or equivalent) methodologies.ServiceNow or other IT Service Management SoftwareWindows, Unix/Linux server, VM experienceStrong PowerShell scripting and Python Development skills for automation and process improvementPlusses:Linux+ certificationLinux RedHatAzure certificationsCCNA or CCISP certificationsPrevious knowledge of SolarWindsDescription:The IT Operations Center (ITOC) Analyst will oversee complex network components and will be responsible for network monitoring and management in a 24x7 environment. From a centralized location, the ITOC Analyst will monitor for issues pertaining to usage of bandwidth, utilization of the server, uptime, and other crucial elements. If systems experience an outage, the ITOC Analyst will resolve issue by isolating programs and collaborating with engineers and team members to find quick and appropriate fixes. Essential Functions will include monitoring day-to-day issues related to computers, networks, applications, critical infrastructure, and info-security, perform triage and escalate issues to support teams, perform routine maintenance as needed, etc. The right candidate is reliable, proactive, and has strong communication skills.Benefits packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law