Network Operator

Overview: Own L4 networking and physical-layer reliability.Validate repairs and infrastructure performance.Serve as the onsite escalation resource for network and structured-cabling issues.Must-Have Qualifications: Strong networking and structured-cabling background.Hardware and network troubleshooting experience.Data-center operations experience.Experience supporting fiber, cabling, network hardware, or high-density compute environments.About the Role: Client is seeking Network Operators to serve as onsite specialists for network and structured-cabling issues across its AI data-center infrastructure.These individuals will serve as Tier 2/3 escalation points for network and ICT-related incidents, troubleshooting physical-layer faults, validating repairs, and ensuring rapid resolution of issues that may impact customer workloads.This role sits within the Data Center Operations organization and is assigned to the River Bend, LA site.Network Operators will work closely with Tier 1 and Tier 2 technicians, Network Operations, Infrastructure Deployment, Network Reliability Engineering, and other cross-functional teams to maintain the reliability and performance of high-density AI infrastructure.The ideal candidate bridges two worlds: a strong foundation in structured cabling and fiber infrastructure, combined with enough network fundamentals to interpret device-level diagnostics and confirm that physical repairs have restored connectivity.Candidates should be comfortable serving as a primary onsite network and ICT escalation resource and taking ownership of issues through resolution.Responsibilities: Serve as a Tier 2/3 escalation point for network, hardware, and cable-plant incidents reported by customers or detected through monitoring.Troubleshoot, diagnose, and resolve physical-layer issues, including fiber faults, transceiver failures, patch-panel problems, and cable-plant defects.Help mature the local team beyond troubleshooting by supporting process, metrics, and automated diagnostic operations.Perform fiber inspection, cleaning, testing, and light-level validation to identify and remediate connectivity issues.Participate in the testing and deployment of automated diagnostic and repair tools.Serve as a liaison to Network Operations, Network Reliability Engineering, and Network Automation teams.Lead onsite pilots, provide constructive feedback, and monitor adoption of tooling systems.Execute structured-cabling repairs, including re-patching failed runs and coordinating complex remediation with Infrastructure Deployment.Run post-repair validation tools to confirm device connectivity, LLDP neighbor relationships, and acceptable optical power levels.Interpret basic network diagnostics, including light levels, interface status, and neighbor discovery, to validate that physical repairs have restored expected connectivity.Document incidents thoroughly and escalate to Network Operations with clear problem statements when issues require logical-layer or deeper investigation.Maintain awareness of site topology and cable-plant documentation to accelerate fault isolation.Collaborate with Network Operators and Tier 2 teams at other sites to develop and share best practices.Build and manage dashboards and views in ticketing systems to provide workload insights and operational visibility.Collaborate with Tier 1 technicians and provide guidance on network and ICT triage to reduce unnecessary escalations.Basic Qualifications: 4 plus years of hands-on experience in data-center environments, with a focus on structured cabling, fiber infrastructure, or network hardware support.Proficiency with fiber troubleshooting tools, including visual fault locators, optical power meters, light sources, and fiber inspection scopes.Understanding of fiber types, including single-mode and multi-mode, connector standards, and acceptable light-level thresholds for data-center optics.Familiarity with structured-cabling standards and best practices for fault identification and remediation.Ability to interpret basic network-interface diagnostics, including link status, optical-power readings, and LLDP/neighbor information.Strong documentation and communication skills, including the ability to write clear escalation summaries for remote engineering teams.Willingness and ability to work onsite at the River Bend, LA data-center location.Preferred Qualifications: Experience using OTDR equipment for fiber-fault localization.BICSI Installer 1 or Installer 2 certification.CCNA or equivalent foundational networking certification.Experience supporting high-density compute environments, including GPU clusters, HPC, or AI/ML infrastructure.Familiarity with DCIM platforms and cable-plant documentation systems.Prior experience working within a tiered support model with defined escalation workflows.Exposure to high-speed optics, including 100G, 400G, and 800G transceivers.Experience with SQL and JQL for building operational dashboards.Experience with Arista, Juniper, Sonic, or Cisco CLI and operating systems.