Job OverviewThe purpose of this role is to cover primarily the tasks focused on network operations, which include managing and supporting the daily tasks related to Network, such as Firewall, Sdwan, WAF, ADC, Switches maintenance.The role will require managing a network devices, monitor the network and support L2-L3 incidents and tickets, for customers abroad . The role will also include performing improvements and applying standard best practices to network devices configuration.Key ResponsibilitiesOffering technical support to customers for systems and configurationsDesigning and implementing network solutions and/or improving the efficiency of current networks.Installing, configuring, and supporting network equipment including routers, proxy servers, Load Balancers, switches, WAF, firewalls, DNS and DHCP, Cloud network, VPCs, Transit GWsConfiguring firewalls, routing and switching to maximize network efficiency and security.Provide Proof Of Concept (Demo) for assigned products or solutionsImplementation of the products/Solutions in customer siteDocumenting cases to reflect the actions taken, reporting of problem status and providing solution(s) or workarounds as developed in a professional timely fashion, over the lifetime of the support request. Understand customer systems and configurations, analyze the more technically difficult problems, identify issues and recommend solutions. Works closely with customers and other engineers as well as the Account teams.Setting customer expectations appropriately and accurately.Work closely with principle company engineers to develop workarounds to issues and suggest product changes to accommodate customer needs.Minimum requirements of role Essential:Communication and Soft SkillsExcellent communication skills in English, both verbal and writtenCritical and analytical thinking and creativity Conflict Resolution – ability to resolve problems and complex situationsActive listening and empathy – ability to listen and understand users to address their needsTeam player – ability to work with a team and influence a positive collaborative culture Ability to prioritize workload appropriately based on the impact on the businessQualificationsBachelor’s degree/Diploma in an IT related field or equivalent hands-on experience5 plus years experience in the role of network/ network security engineerManufacturers knowledge:Fortinet/Palo Alto/CheckpointF5 (ASM, LTM, APM)Cisco Symantec/Netskope Web ProxyAWS/AZURE Understanding