Tile : Network Service Delivery Manager (LAN, WAN, Wireless, Cisco ACI, DNAC & SD-WAN)

Location : Beachwood, Ohio (onsite)

Job Description:

We are seeking a skilled Network Service Delivery Manager to lead the delivery, management, and continuous optimization of LAN, WAN, wireless networking, and advanced solutions including Cisco ACI, Cisco DNAC, and SD-WAN across a large-scale, global enterprise network environment. In this leadership role, you will oversee a team of network engineers, collaborate with business and IT stakeholders, and ensure the seamless operation and growth of high-performance network services. Your expertise in network design, implementation, and troubleshooting will play a critical role in ensuring scalable, reliable, and secure connectivity to support business objectives.

Key Responsibilities:

• Service Delivery Leadership: Oversee the full lifecycle of LAN, WAN, and wireless networking services, as well as cutting-edge technologies such as Cisco ACI, Cisco DNAC, and SD-WAN. Ensure high availability, security, and scalability for enterprise networks while adhering to service level agreements (SLAs).
• Team Leadership & Development: Lead, mentor, and develop a team of network engineers, fostering a collaborative and high-performance environment. Encourage knowledge sharing, continuous learning, and technical excellence across the team.
• LAN & WAN Network Management: Manage the design, implementation, and optimization of LAN and WAN solutions, including Cisco Catalyst and Nexus switches, routers, and load balancing. Expertise in BGP, OSPF, MPLS, DMVPN, and QoS is essential for optimizing network performance and ensuring business continuity.
• Wireless Network Management: Oversee the deployment, management, and optimization of wireless networks, including Wi-Fi 6, Cisco Wireless LAN Controllers (WLC), access points, and site surveys. Ensure robust, secure, and seamless wireless connectivity across enterprise locations.
• Cisco ACI & DNAC Implementation: Drive the implementation and ongoing optimization of Cisco ACI for data center automation, application-centric network management, and policy enforcement. Utilize Cisco DNAC to automate network provisioning, manage network health, and support digital transformation initiatives.
• SD-WAN Deployment & Integration: Lead the deployment and optimization of SD-WAN solutions, ensuring secure, cost-effective, and flexible connectivity for remote offices, branch locations, and cloud environments. Manage integration with existing LAN and WAN infrastructure.
• Project Management: Oversee network projects, such as LAN/WAN upgrades, SD-WAN migrations, wireless rollouts, and ACI deployments, ensuring successful delivery on time, within budget, and to quality specifications.
• Incident & Problem Management: Lead efforts in troubleshooting and resolving complex network incidents across LAN, WAN, and wireless environments. Conduct root cause analysis and implement corrective measures to prevent recurring issues and ensure network stability.
• Continuous Improvement & Automation: Promote continuous optimization of network services through automation, performance tuning, and best practices. Leverage Cisco DNAC, Ansible, and other automation tools to streamline network management and enhance operational efficiency.
• Stakeholder & Vendor Management: Manage relationships with key stakeholders, both internal and external, including network vendors and service providers. Ensure service delivery meets or exceeds expectations and contracts are adhered to.
• Service Reporting & Performance Metrics: Provide regular performance reports to senior leadership, utilizing network monitoring tools (e.g., SolarWinds, LogicMonitor, Cisco DNAC) to track metrics for LAN, WAN, wireless networks, and SD-WAN services.
• Compliance & Security: Ensure the network infrastructure complies with internal policies, industry standards, and regulatory requirements. Focus on securing wireless networks, SD-WAN connections, and LAN/WAN access points to protect corporate data and prevent breaches.
• Risk Management: Identify and mitigate risks related to network performance, security vulnerabilities, and business continuity. Implement disaster recovery and business continuity strategies across the LAN, WAN, and wireless environments.

Desired Skills & Experience:

Technical Expertise:

• 12+ years of experience in network engineering with a strong focus on LAN, WAN, and wireless networking technologies. Experience in managing complex networks in large enterprise environments is essential.
• Strong hands-on experience with Cisco networking technologies, including Catalyst, Nexus switches, Cisco routers, and firewalls for LAN and WAN environments.
• Expertise in Cisco SD-WAN solutions, including Viptela, and integrating SD-WAN with existing LAN/WAN architectures.
• Deep knowledge of wireless networking, including Wi-Fi 6, Cisco Meraki, Cisco Wireless LAN Controllers (WLC), access points, and site survey tools. Ability to design and optimize wireless coverage across large campuses and enterprise locations.
• Strong background in routing protocols (BGP, OSPF), MPLS, DMVPN, QoS, and WAN optimization for enhanced network performance.
• Hands-on experience in Cisco ACI for data center network automation, network segmentation, and application-centric network policy management.
• Experience with Cisco DNAC for network automation, analytics, and orchestration across LAN, WAN, and wireless infrastructures.
• Familiarity with cloud network technologies and integrations (e.g., AWS, Azure) and hybrid network models.
• Expertise in network monitoring and performance management using tools like SolarWinds, LogicMonitor, Cisco DNAC, and NetBrain.

Core Competencies:

• Leadership & Team Management: Proven ability to lead, inspire, and develop technical teams to achieve service delivery goals while maintaining a high level of technical proficiency.
• Project & Program Management: Strong experience in managing large, complex network projects, from planning through execution, to ensure timely and successful delivery.
• Customer & Vendor Management: Ability to manage customer relationships and third-party vendor engagements to ensure effective service delivery and alignment with business goals.
• Problem-Solving & Troubleshooting: Strong analytical and problem-solving skills, especially in LAN, WAN, wireless, SD-WAN, and ACI environments.
• Communication: Excellent written and verbal communication skills to interact with senior leadership, cross-functional teams, and vendors. Ability to present technical information to non-technical stakeholders.
• Strategic Thinking: Ability to think strategically about network architecture, ensuring alignment with organizational goals and long-term IT initiatives.
• Security & Compliance: Deep understanding of network security, including SD-WAN security, wireless security, and LAN/WAN access control, and ensuring compliance with regulatory and internal policies.

Certifications:

• Cisco CCNP, CCIE or equivalent certifications in networking, LAN/WAN, wireless, and SD-WAN technologies.
• Certifications in Cisco ACI, SD-WAN, Cisco DNAC, and wireless technologies are highly desirable.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

Key Attributes:

• Customer-Focused: A strong customer orientation, ensuring network services meet business needs and exceed expectations.
• Proactive & Results-Oriented: A proactive approach to service delivery and operational optimization, ensuring that network infrastructure is continuously improved.
• Adaptable: Ability to adapt to changing business needs and emerging technologies in a fast-paced environment.