Network Specialist

Must Haves:3-5+ years of experience in IT supportStrong recent experience supporting wireless networks and troubleshooting network incidentsExperience troubleshooting Level 2 hardware and software incidentsStrong recent experience managing group policies in Active DirectoryExperience with Cisco routers and switchesStrong recent experience with que management, working with a ticketing systemStrong communication, eagerness to learn, and customer service skillsPlussesExperience working in the educational/instructional field, or working in IT at their collegeStrong recent experience using ServiceNow as a ticketing systemExperience with serversExperience with VMwareExperience with MS Intune or MS Deployment Toolkit to automate the deployment of desktops & serversJob DescriptionAn employer is looking for a Network Specialist to sit onsite within a school district in Westchester County, NY. This person will be spending 100% of their day handling L2 IT support. They will be supporting staff members and students throughout the district, working directly with executives, teachers, and staff in order to resolve tickets within ServiceNow. This could include maintenance or troubleshooting of routers, switches, or servers, supporting web filters, creating images, managing group policies, resolving network connectivity issues etc. as well as providing day to day software and application support, troubleshooting and break fixing desktop PCs, printers, smartboards, and phones. They will be completing, on average, about 8-14 tickets a day. This person will also be responsible for helping the Jr. Network Specialists on site in terms of direction and technical guidance. They should have a strong understanding and ability to support networks and troubleshoot issues, with prior experience in a networking focused role. During the summer months, they will be doing project work such as new technology roll outs, migrations, upgrades, etc. This individual needs to have strong communication and sharp customer service skills in order to communicate issues and solutions with the staff they are supporting.