Network Support Engineer

Network Support Engineer
Work Location: Eagan, MN/Local On-Site (only submit candidates that are local to Eagan, MN)

Skills: lan, wifi, routers, switches, firewalls, wan links, vpn, sd-wan, packet captures, logs, deep-dive investigations, servicenow for ticketing, network monitoring, cisco meraki, hpe arube juniper mist or fortinet, tcp/ip vlans, spanning tree protocols, osi layers 1-7, lan security

Responsibilities
Independently diagnose and resolve complex network incidents impacting performance, stability, or security
Perform advanced troubleshooting across routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices
Analyze packet captures, logs, and telemetry data to identify and document root causes
Manage escalations for chronic or recurring network issues and conduct deep-dive investigations into performance degradation, intermittent connectivity, latency, and jitter
Support high-availability environments, including failover, redundancy, and disaster recovery planning
Develop and maintain network documentation, standards, and runbooks
Perform root-cause analysis and produce technical reports on major incidents
Test and validate new network technologies and configurations prior to production rollout
Resolve and document trouble tickets through ServiceNow, including troubleshooting steps and solutions for future reference
Provide mentorship and technical guidance to Tier 1 and other staff
Manage multiple concurrent tasks, prioritize workload effectively, and meet deadlines

Basic Qualifications:

Certifications: CCNA or CCNP

Clearance: candidates that have or had at least a Public Trust Clearance will get preference.
Bachelor's degree and a minimum of 3 years of IT/networking experience; additional experience may be substituted in lieu of a degree
Minimum 3 years of hands-on network support experience in a LAN/Wi-Fi environment
Proven experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet
Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol)
Strong troubleshooting and analytical skills across OSI Layers 1 7
Understanding of LAN security standards and best practices
Experience with ServiceNow or comparable ticketing systems
Experience with SD-WAN platforms and VPN technologies
Familiarity with network monitoring and telemetry tools
An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.