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Network Support Technician

  • ... Posted on: Jun 29, 2025
  • ... TURNKEY TECHNOLOGIES INC
  • ... East Syracuse, New York
  • ... Salary: Not Available
  • ... Full-time

Network Support Technician   

Job Title :

Network Support Technician

Job Type :

Full-time

Job Location :

East Syracuse New York United States

Remote :

No

Jobcon Logo Job Description :

Job Description

Job Description
We are looking to expand our in house technical  team.


Position:

As a Network Support Technician you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever changing network environment.

Duties:

This position will include the following duties at a minimum:

  • Manage tickets using our ticketing system (TK-Tracker2)
  • Manage endpoints
    • Remote support
    • Monitoring
    • Reporting
    • Support
  • Backup monitoring of systems and networks
  • Workstation & laptop support
  • Phone configurations and support
  • Antivirus system management
  • Internet install and support
  • TurnKey TV and Music system support
  • Firewall support and updates
  • TurnKey wireless network support
  • On call rotation
  • Makes follow up calls as required ensuring customer satisfaction.
  • Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems.
 

 

Additional information:

 

  • Occasional travel may required.
  • Occasional overtime hours  may be required.
  • Certifications are helpful.
 

Requirements

Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success.

  • Candidate must have the ability to lift 70 pound, use a ladder, and kneel.
  • Candidate must have the ability to multitask
  • Candidate must be able to work as part of a team
  • Candidate must be able to work in a flexible and growing environment
  • Candidate must be able to communicate to customers with various levels of technical knowledge
  • Familiarity with Microsoft Windows and Microsoft Office
Benefits

  • Employer provides the following benefits
    • Health Insurance
    • 401K Retirement account with matching
    • Paid Time Off
    • Free Direct deposit of your checking
    • Free membership at EMPOWER FCU
    • Free Parking

View Full Description

Jobcon Logo Position Details

Posted:

Jun 29, 2025

Employment:

Full-time

Salary:

Not Available

Snaprecruit ID:

SD-zip-d643c498456ea8175f24f2b80c54e1b07ae432d9b3dfaf0cd744e7a56b4caec5

City:

East Syracuse

Job Origin:

ziprecruiter

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Job Description

Job Description
We are looking to expand our in house technical  team.


Position:

As a Network Support Technician you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever changing network environment.

Duties:

This position will include the following duties at a minimum:

  • Manage tickets using our ticketing system (TK-Tracker2)
  • Manage endpoints
    • Remote support
    • Monitoring
    • Reporting
    • Support
  • Backup monitoring of systems and networks
  • Workstation & laptop support
  • Phone configurations and support
  • Antivirus system management
  • Internet install and support
  • TurnKey TV and Music system support
  • Firewall support and updates
  • TurnKey wireless network support
  • On call rotation
  • Makes follow up calls as required ensuring customer satisfaction.
  • Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems.
 

 

Additional information:

 

  • Occasional travel may required.
  • Occasional overtime hours  may be required.
  • Certifications are helpful.
 

Requirements

Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success.

  • Candidate must have the ability to lift 70 pound, use a ladder, and kneel.
  • Candidate must have the ability to multitask
  • Candidate must be able to work as part of a team
  • Candidate must be able to work in a flexible and growing environment
  • Candidate must be able to communicate to customers with various levels of technical knowledge
  • Familiarity with Microsoft Windows and Microsoft Office
Benefits

  • Employer provides the following benefits
    • Health Insurance
    • 401K Retirement account with matching
    • Paid Time Off
    • Free Direct deposit of your checking
    • Free membership at EMPOWER FCU
    • Free Parking

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