Position Overview

Under general supervision responsible for providing technical expertise for Information Services Technical Support Group in the areas of networking hardware and software, data communications, telecommunications (e.g., VoIP), data storage, system patch management, and system recovery. The specific work assignment may include duties or activities of support in one or more of the following functional areas, in addition to other duties as assigned:

Functional:

• Assists with conducting technical implementation, configuration, monitoring, audit administration, and support
• Plans, assists, supports, monitors, and troubleshoots hardware and software problems pertaining to Local Area Network (LAN)
• Provides assistance for end user support for all applications
• Works with multiple hardware and software platforms at an intermediate level
• Aids in the assurance that Information Technology computer and network security is in proper working order and that security policies are being adhered to and are in compliance with U.S. Department of Energy (DOE) regulations
• Helps ensure LAN is tuned for optimum performance (i.e., delivering required information to end-users and interacting properly with Wide Area Networks)
• Aids in the creation and maintenance of disaster recovery plan
• Ensures are systems patch compliancy is maintained
• Must be able to support VMware virtual server environment
• Works within Active Directory and can maintain Group Policy Objects
• Supports with troubleshooting and resolving network (LAN and WLAN), PBX, VoIP, and software issues

Competencies:

• Possesses strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with moderate attention-to-detail
• Administers intermediate level written and verbal communication skills
• Possesses intermediate PC skills to include Microsoft Office (Outlook, Word, Excel, and PowerPoint), and Adobe Acrobat
  • Conveys the ability to apply organizational practices, policies and procedures in performing a wide variety of related administrative tasks
  • Maintains the judgment and discretion to properly discern and safeguard highly-sensitive information and documents, including company-proprietary information, and classified or otherwise sensitive national security information

Minimum Requirements:

• Bachelors Degree in Information Technology field or equivalent
• 3-5 years of related experience, or an equivalent combination of education and experience is required
• Cisco Certified Network Associate (CCNA) Certification, Microsoft Certified Information Technology Professional (MCITP) Certification, or Virtual Computing Environment (VCE) Certification or equivalent experience