Skillset

Job responsibilities:

Handle incidents and Service requests

Perform visual checks for hardware failure lights or console error messages, power status and hardware labels wherever.

Conduct walkthroughs, Floor sweeping and physical verification of connectivity

Provide support for installation, maintenance, and repair of

VSAT

Radio Systems

WiFi and BLE Systems

Cellular based systems

Fiber Optic & Copper Cable

IIoT, including IpWAN

Specialty telecom systems such as CCTV, Intercom, Fire/Intruder alarm-

Provide network troubleshooting including

Console into network devices, including routers, switches, gateways, radios,

Identify a switch port location

Identify WAP connectivity status

Basic Copper Cable troubleshooting

Basic Fiber Optic Troubleshooting

Install, remove, or swap equipment

Restarting / rebooting equipment

Perform basic troubleshooting like ping, DNS lookup, and trace route on Network Devices

Perform MACD (move, add, change, delete) activities

Effectively manage work queue in ticketing system

Attending Safety training and report incidents

Update knowledge base regularly

Escort third party vendors wherever contractor is supplying support

Adhere to Company change management and BCP/DR Procedures

Provide daily report of activities

Mandatory:

Overall 5+ years of relevant experience

Worked in Enterprise Environment with Service Level Agreement

Strong analytical and problem-solving skills

Willing to travel within US on need basis

Willing to travel and stay in Offshore Platforms in sea for 14 days on and 14 days off basis

Willing to work in 24x7 shift schedule

Must be willing to learn quickly, adapt, and work in a fast-paced environment

Excellent communication and conversation skills (Verbal and Written)

Ability to cover ground by walking and to stand in most part of the working hours

Ability to lift up to 50lbs

Ability to drive 4x4 trucks and snowmobiles in fields/rigs to cover operational support

Desirable:

Certifications like CCNA, PCNSA (not mandatory)