About this Position:

Job Title: Network Technician

DAILY DUTIES / RESPONSIBILITIES:

• Manage help desk tickets for network issues, account onboarding/offboarding, and infrastructure incidents.

• Provide on-call support every 3 weeks for critical and escalated site issues.

• Assist with network rollouts, upgrades, and infrastructure improvements.

• Maintain documentation and inventory of network assets.

• Support Microsoft administration tasks (Entra ID, Group Policy, Microsoft 365).

• Perform basic Windows Server maintenance, monitoring, and patch management.

REQUIRED SKILLS:

• 5 Years of experience with Microsoft Entra ID and general Microsoft administration.

• 5 years of experience with Windows Server environments.

• 10 years of experience in troubleshooting skills in networking (wired/wireless).

• 5+ years experience responding to help desk requests via ticketing system.

• Ability to work independently and collaboratively in a team setting.

• Excellent communication and documentation skills.

Preferred skills:

• Experience with Deskpro ticketing system.

• Experience with Active Directory, DNS, and Group Policy.

• Experience with Ruckus/Brocade network switches.

REQUIRED EDUCATION:

• Bachelor's Degree. May sub for equivalent experience.