Role Overview

We are seeking a Network / Telecom Specialist Tier I to support day-to-day network and telecommunications operations. This role focuses on first-level support, monitoring, troubleshooting, and incident resolution for enterprise network and voice infrastructure. The ideal candidate has a solid foundation in networking concepts and strong customer service skills.

Key Responsibilities

• Provide Tier I support for network and telecom-related incidents and service requests.
• Monitor network performance, alerts, and system availability using standard monitoring tools.
• Troubleshoot basic to intermediate issues related to LAN/WAN, Wi-Fi, VPN, and VoIP systems.
• Escalate complex issues to Tier II/III teams with proper documentation and analysis.
• Assist with network device configuration, patching, and routine maintenance.
• Support telecom systems including PBX, VoIP, and conferencing tools.
• Document incidents, resolutions, and procedures in ticketing systems.
• Follow ITIL-based incident, problem, and change management processes.
• Coordinate with vendors and service providers as required.
• Maintain compliance with security and operational standards.

Required Skills & Qualifications

• 2 5 years of experience in network or telecom support.
• Basic to intermediate knowledge of:
  • TCP/IP, DNS, DHCP
  • LAN/WAN and wireless networking
  • Routers, switches, and firewalls
  • VoIP / telecom systems
• Experience with ticketing tools (ServiceNow or similar).
• Strong troubleshooting and analytical skills.
• Good communication skills with the ability to support end users and technical teams.
• Willingness to work in shifts/on-call if required.

Preferred Qualifications

• Certifications such as CCNA, Network+, or equivalent.
• Experience supporting enterprise environments.
• Familiarity with network monitoring tools.