Night Auditor

Night Auditor Front DeskThe Night Auditor front desk is responsible for calculating the daily income of the hotel by verifying that all guest accounts are correct and in balance, assisting the front office, and providing great customer service that reaches the company's standards.Essential Functions:Perform Check-in and Check-out procedures.Responsible for cash balancing and credit card processing.Performs all audit procedures as set forth by the Hotel/casino, on a nightly basisInitiates the generation of and coordinates the distribution of various hotel system reports.Notifies Management of any potential discrepancies and assists with research and resolution of problems.Oversees all close day functions in the front office and that all rooms are checked in and payments are secured. Maintains support documentation for established filing system.Assist all guests and other departments during the audit shift in the capacity of manager on duty in their absence.Resolves guest complaints/concerns quickly and efficientlyPrepares a summary of cash, check, and credit card activitiesAbility to operate front office equipment and software systemsComplete end of day tasksProvide great customer service to all guestsPerforms other tasks as assigned.Essential Requirements:Ability to remain organized in a pressure situationAbility to input and access information into a computerSkill in establishing and maintaining effective working relations with staffAbility to diplomatically attend to complaintsStrong communication skillsAbility to accurately record information and have an eye for detailKnowledge/Work Experience:Must be 18 years or olderAssociates or bachelor's degree in hotel management or related field preferred.Two (2) years of previous night audit/accounting experience or equivalent training required.Must be able to obtain and maintain the appropriate license through the New York State Gaming CommissionEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.