Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? If you answered yes, consider this great opportunity with City Wide!

The Night Operations Compliance Manager (Bilingual Spanish preferred)

• Will spend the evening going to visit facilities an evening. They'll walk the facilities to check on the quality and scope of the contractors doing janitorial assignments as well as any other ongoing facilities projects. Then they will send in a report.
• Is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors.
• Must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. - in the evenings, alone.
• Needs to be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others to best meet clients’ needs.

City Wide Facility Solutions, the nation’s leading sales and management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. We offer competitive pay within a collaborative and energizing culture!

The hours for this position between 3:00 pm - 11;00pm. Many of our Night Managers work 8:00 pm - 1:00 am. Due to these hours, please note this position requires being out and about in offices and buildings that are closed for the day and unoccupied.

Service Areas:

• Philadelphia
• Main Line
• Delaware County
• Chester County

Pay Rate Depends on Experience and Capabilities ($20/hr - $25/hr)

We are seeking a Night Operations Compliance Manager to join our team! The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met.

Essential functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Requirements

• Bilingual Spanish/English required
• High school diploma required
• 1-3 years of prior experience in supervising or managing others
• Valid driver's license and reliable transportation
• Building, facilities, restaurant or similar industry experience a plus!
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.

• Preferred Experience:
• Building maintenance, facilities, janitorial, restaurant or similar industry experience a plus!
• CRM experience

• Physical Demands
• The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 50 pounds.

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Benefits

City Wide offers a competitive compensation and benefits package for this position.