Key Responsibilities:

• Provide NMCI/Flank Speed end user support.
• Assists the CNSL Information Technology Manager on all matters related to the maintenance and upkeep of the headquarters and ashore subordinate command NMCI seat management.
• Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands.
• Develop project and program plans and milestones and participate in program reviews, status assessments, project and program planning, and project status reviews.
• Provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews for NMCI services.
• Respond to technical issues for the CNSL staff in support of the CNSL readiness assessment mission.
• Provide hands-on assistance for issues that do not require direct NMCI Help Desk support.
• Configure laptops for remote access to support CNSL staff travel.
• Maintain an accurate inventory of NMCI and government assets.
• Provide end user support for NMCI hardware and software to include various Microsoft products.
• Assist with printer and peripheral devices.

• Possess five (5) years of experience working with NMCI networks. Experience must include knowledge of SECNAV M-5510 series and SECNAVINST 5239.1 series. This includes experience in submitting Move/Add/Change (MAC) and account build out requests, help desk support, and customer service.
• Education: Bachelor’s or Associate’s degree in Information Technology, Information Systems, or a related field is desired, though equivalent work experience may be considered.
• Clearance: Active Secret Clearance is required.

Preferred Qualifications:

• Navy End User Support experience