We are looking for a proactive and detail-oriented NOC Engineer (L1) to monitor, manage, and support IT infrastructure and services in a 24×7 environment. The ideal candidate will be responsible for handling alerts, performing initial troubleshooting, and ensuring timely incident resolution in line with SLA requirements. Responsibilities Monitor network, server, and application alerts using monitoring tools Work on tools such as ManageEngine OpManager, Pingdom, and other NOC monitoring platforms Identify, acknowledge, and perform initial troubleshooting of alerts and incidents Log, track, and manage incidents using ManageEngine ServiceDesk or similar ticketing systems Ensure all tickets are properly updated with accurate details and within defined SLA timelines Escalate unresolved or critical issues to L2/L3 teams as per escalation matrix Perform basic troubleshooting (connectivity checks, service restarts, etc.) following SOPs Communicate effectively with internal teams and stakeholders regarding incidents and status updates Maintain proper documentation, logs, and adherence to standard operating procedures (SOPs) Prepare daily and weekly reports on incidents, alerts, and monitoring status Conduct routine system and service health checks Ensure smooth shift handovers with clear updates on ongoing and pending issues Work in rotational shifts, including nights and weekends, to support a 24×7 environment Required Skills & Qualifications Basic knowledge of networking concepts (IP addressing, DNS, connectivity) Familiarity with monitoring tools such as ManageEngine OpManager and Pingdom Experience with ticketing tools like ManageEngine ServiceDesk or equivalent Strong analytical and basic troubleshooting skills Good communication and coordination abilities Understanding of SLA, incident management, and escalation processes Ability to work under pressure in a fast-paced environment Preferred Qualifications Bachelor’s degree in Computer Science, IT, or related field IT certifications (CCNA, ITIL – preferred but not mandatory) Prior experience in a NOC / Support / Monitoring role #J-18808-Ljbffr