The NOC Engineer Lead is responsible for overseeing the day-to-day operations of the Network Operations Center (NOC) to ensure the stability, security, and optimal performance of the organization’s network infrastructure. This role combines strong technical expertise with leadership responsibilities, including guiding a team of NOC engineers, managing network and security systems, and driving efficient incident and service request resolution. The NOC Engineer Lead serves as a key escalation point for complex network issues and plays a critical role in maintaining service availability and operational excellence.Key ResponsibilitiesOversee and supervise daily NOC operations to ensure continuous monitoring and reliable network performanceLead, coach, and mentor NOC engineers, promoting best practices, technical growth, and operational disciplineMonitor network performance, system availability, alerts, and capacity using network monitoring toolsTroubleshoot, analyze, and resolve complex network, connectivity, and firewall-related issues in a timely mannerManage and maintain enterprise network infrastructure, including routers, switches, firewalls, and related componentsEnsure incidents and service requests are logged, categorized, prioritized, escalated, and resolved in accordance with SLAs and internal proceduresAct as an escalation point for high-impact or critical incidents, ensuring effective root-cause analysis and resolutionUtilize ticketing systems and monitoring platforms to track issues, produce reports, and analyze trendsCoordinate closely with internal teams, vendors, and stakeholders to support issue resolution, maintenance activities, and service improvementsDrive continuous service improvement by identifying recurring issues and recommending preventive measuresMaintain accurate and up-to-date documentation, including network diagrams, configuration records, operational procedures, and incident reportsSupport change management activities related to network upgrades, enhancements, and maintenance workTechnical RequirementsStrong understanding of networking fundamentals, including TCP/IP, VLANs, routing, switching, and network segmentationHands-on experience configuring and supporting Cisco routers and switchesProven experience managing firewall technologies, preferably Fortinet (FortiGate)Working knowledge of VPN technologies, NAT, access control policies, and network security principlesExperience using network monitoring, alerting, and ticketing systems in a NOC environmentAbility to analyze logs, alerts, and performance metrics for proactive issue detection and troubleshootingQualificationsBachelor’s degree in Information Technology, Computer Engineering, Computer Science, or a related field, or equivalent practical experienceAt least 2 years of hands-on experience in Network Operations, NOC support, or a similar technical roleDemonstrated experience supporting enterprise networking and firewall environments, including Cisco and FortiGate technologiesStrong analytical, troubleshooting, and problem-solving skillsProven leadership abilities with effective communication and interpersonal skillsAbility to work well under pressure and manage multiple tasks in a fast-paced operations environment