NOC IT Technician II

Clemson University's CCIT Customer Support Services Team is looking for a NOC IT Technician II to fulfill the following duties:

• Monitors, tests, maintains, and repairs network and infrastructure elements for Clemson CCIT.
• Performs other duties as assigned.

JOB DUTIES:

• Monitors Clemson network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution.
• Applies simple state-of-the-art technology to meet and improve network control center.
• Configure network and system resources, and maintain corresponding system records and documentation.
• Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems.
• Performs pre- configured port activations on network switches.
• Monitors mainframe, applications, and batch processing. Responds to issues, alerts, incidents, tickets and resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution.
• Meets agreed SLA time requirements
• Prepares and reviews documentation for use in operations for training and knowledge base.
• Participates in training and cross training for the Tier II.
• Provides customer service for all information and/or telecommunication network systems support areas.

MINIMUM REQUIREMENTS:

• Education - High School Diploma or Equivalent and experience in information technology, electronics technology systems, or other related areas
• Work Experience - 5 Years; An associate's degree or bachelor's degree in a related field may be substituted for the required experience.

Required knowledge, skills, and abilities:

• IP Network troubleshooting
• DNS configuration
• Understanding of monitoring tools (Splunk, SolarWinds)
• Domain management
• Server and Edge Firewall experience
• Microsoft Office Suite
• Server batch scripting
• Technical writing experience