Ocean Import Coordinator

Coordinate end-to-end ocean import shipments, ensuring timely execution from arrival through final delivery. Communicate proactively with customers, overseas agents, ocean carriers, customs brokers, truckers, and internal teams to ensure the seamless movement of freight. Prepare and distribute pre-alerts, shipment updates, arrival notices, status reports, and other import documentation. Monitor shipment milestones, resolve delays or service issues, and provide customers with accurate, timely updates throughout the shipment lifecycle. Prepare, review, and issue Bills of Lading, delivery orders, Proofs of Delivery (PODs), invoices, and other shipping documentation with a high degree of accuracy. Coordinate cargo pickups, inland transportation, and final delivery while ensuring customer requirements and service commitments are met. Negotiate competitive rates with carriers and logistics providers while supporting customer quotations as required. Review carrier and vendor invoices, reconcile shipment costs, approve payments, and ensure timely customer billing. Manage shipment files, pending charges, profit share requests, and financial records in accordance with company procedures. Handle shipment exceptions, claims, and operational issues by identifying practical solutions and coordinating with all relevant stakeholders. Maintain accurate shipment records, client reports, and operational data within the transportation management system. Collaborate with internal departments and international partners to deliver exceptional customer service and continuously improve operational performance. Perform other duties and special projects as assigned. #J-18808-Ljbffr