Summary:

The Office & Distribution Operations Manager is responsible for leading the daily function of the office while ensuring operational alignment across customer service, sales support, supply chain, and warehouse functions. This role directly supports distribution sales growth by aligning internal processes, team execution, and customer responsiveness.

As a key leader in a small business environment, this individual serves as the internal driver of coordination, accountability, and performance. The role balances the needs of the business, its customers, and its team while maintaining operational discipline and supporting revenue growth through distribution channels.

This position balances strategic planning with hands-on leadership and cross-functional coordination.

Cultural Fit:

As a growing, family-owned business, we prioritize collaboration, continuous improvement, and personal development. The ideal candidate embraces these values, inspires teams, and drives results through innovation and accountability.

Key Responsibilities:

Office Management:

• Oversee daily office operations and ensure smooth workflow across departments.
• Maintain organized systems, documentation, and administrative processes.
• Coordinate communication between customer service, sales, supply chain, and warehouse teams.
• Identify operational inefficiencies and implement practical improvements.
• Support leadership with reporting, data organization, and performance tracking.
• Maintain a professional, productive, and accountable office environment.

Distribution Sales Support & Channel Coordination:

• Lead Sales Support / Customer Service Representatives to ensure high Partner with sales leadership to support distribution channel growth.
• Oversee quoting, order processing, and distributor communication.
• Monitor distribution sales performance metrics and identify trends.
• Maintain and strengthen relationships with distributors and key accounts.
• Ensure operational readiness for promotions, product launches, and sales initiatives.
• Track and report distribution channel performance.
• Analyze sales trends and identify operational improvements that support revenue growth.
• Help remove operational barriers that impact distribution revenue

Operations Oversight:

• Align customer service, sales support, supply chain, and warehouse activities to ensure seamless order execution.
• Improve order-to-delivery cycle time and internal responsiveness.
• Monitor operational KPIs and ensure accountability across teams.
• Ensure accurate and consistent use of CRM and ERP systems.
• Standardize workflows to reduce errors and improve efficiency.
• Balance cost control with service excellence.

Team Leadership & Development:

• Manage and develop a small cross-functional team (sales support/customer service and supply chain).
• Establish performance expectations and accountability measures.
• Conduct regular coaching and performance reviews.
• Foster a collaborative, customer-focused culture.
• Improve team retention and engagement.

Role Impact

• The stabilizer of daily office operations
• The connector between departments
• The operational support behind distribution sales growth
• The accountability leader for internal performance

In a small company, this role has significant influence over culture, efficiency, and revenue support. When executed well, it creates clarity, momentum, and alignment across the organization.

Qualifications

The Office & Distribution Operations Manager serves as:

• 5+ years experience in office management, operations, or distribution support
• Experience in a small business environment preferred
• Experience overseeing customer service and supply chain coordination
• Strong organizational and prioritization skills
• Working knowledge of CRM and ERP systems
• Strong communication and leadership skills
• Ability to think critically and make balanced decisions under pressure