Responsibilities:

• Serve as the first point of contact for client inquiries (phone, email, website forms)

• Schedule and confirm appointments for field technicians

• Track incoming leads and job progress through our CRM system (Albi)

• Manage job files, documentation, and insurance paperwork

• Coordinate with third-party vendors and adjusters

• Handle basic bookkeeping tasks and invoice tracking (QuickBooks experience a plus)

• Support team with admin tasks, including ordering supplies, timekeeping, and reporting

• Maintain a clean and organized office environment

Qualifications:

• 2+ years of office administration or customer service experience (restoration or construction industry preferred)

• Strong organizational skills and attention to detail

• Excellent communication skills (verbal and written)

• Comfortable with technology: email, spreadsheets, CRM software, and QuickBooks

• Ability to multitask and prioritize in a fast-paced environment

• Positive, can-do attitude with a team-first mindset

• Bilingual (English & Spanish)