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OFFICE AUTOMATION CLERK (RESOURCE & REFERRAL), NF-0326-02

  • ... Jacksonville, Navarra, United States
  • ... Full time
  • ... Salary: 16.92 per hour
  • Posted on: Feb 02, 2024       Expires on:

OFFICE AUTOMATION CLERK (RESOURCE & REFERRAL), NF-0326-02   

JOB TITLE:

OFFICE AUTOMATION CLERK (RESOURCE & REFERRAL), NF-0326-02

JOB TYPE:

Full-time

JOB LOCATION:

Jacksonville Navarra United States

JOB DESCRIPTION:

Duties

What to Expect

  • Performs a combination of record keeping, reporting and liaison (family and program) duties in one or more CYP component.
  • Ensures required child registration and enrollment paperwork is current and complete.
    Provides required information to requesting agencies.
  • Operates technology, associated office equipment and a wide variety of software programs to produce a correspondence, spreadsheets, charts, reports and graphic materials.
    Proofreads prepared correspondence and checks for accuracy.
    Conducts research of files and records in order to resolve discrepancies.
    Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved.
    Organizes flow of operational program processes in an office environment.
  • Provides front desk coverage and logs participants in and out of the facility.
    Informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures.
    Asks questions to determine, verify and solve problems.
  • Oversees administrative management of the reception area to include the operation of an automated record and payment system.
    Collects fees, administers charges, and records payments in accordance with proper procedures.
    Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures.
  • Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel as appropriate.
    Performs assigned resource and referral duties and assists in maintaining current waitlist as needed.
    Understands and articulates policies relating to patron fees, waiting lists, and program events.
  • Responsible for monitoring front desk supplies and resources; notifying supervisor of items to be replenished.
  • This is a white-collar position where occasional lifting up to 20 lbs may be required.
  • Performs other duties assigned.

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

What are we looking for?

  • Minimum one year of experience in the operation of a computer and related office automation equipment.
    Knowledge of a variety of integrated software programs.
    Knowledge of general clerical procedures.
  • Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age.
  • Must pass a pre-employment physical and annual physicals thereafter, provide evidence of immunization and be free from communicable diseases.
  • Must complete all DoD training requirements within the specified time including orientation, initial, and annual ongoing training requirements, and required certifications, if any.
    Must maintain CPR and First Aid certifications.
    May be required to obtain a government driver's license and government purchase card.
  • Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills.

Additional information

GENERAL INFORMATION:

Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.
This agency provides reasonable accommodations to applicants with disabilities.
If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.
The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation.
The DON No Fear Act policy link is provided for your review: https://www.
donhr.
navy.
mil/NoFearAct.
asp

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report.
Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigation.
For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002.
Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace.
The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated.
Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws.

Vacancies may be filled by methods other than internal competitive procedures when it appears that the best qualified person can be obtained from other sources.
To be considered for non-competitive appointment (e.
g.
transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropriated fund employee.

CONTACT US:

For questions related to a specific position or the application process please contact us at:

Human Resources Division
Marine Corps Community Services, Lejeune-New River
(910) 451-JOBS | mccslejeune-newriver.
com/jobs

Email questions to: lejeune.
vacancies@usmc-mccs.
org (applications nor documents will not be accepted via email) for technical difficulties navigating through or using the Career Page send an email to mccscareers@usmc-mccs.
org


  • Benefits

    A career with the U.
    S.
    government provides employees with a comprehensive benefits package.
    As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
    Opens in a new windowLearn more about federal benefits.

    The Federal government offers a number of exceptional benefits to its employees.
    Benefits you get to enjoy while working at MCCS include but are not limited to:

    • Stability of Federal Civilian Service
    • People with passion for doing work that matters
    • Quality of Work Life Balance
    • Competitive Pay
    • Comprehensive Benefit Packages
    • Marine Corps Exchange and Base Facility Privileges

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
    Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement.
This vacancy will be filled by the best qualified applicant as determined by the selecting official.

  • Benefits

    A career with the U.
    S.
    government provides employees with a comprehensive benefits package.
    As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
    Opens in a new windowLearn more about federal benefits.

    The Federal government offers a number of exceptional benefits to its employees.
    Benefits you get to enjoy while working at MCCS include but are not limited to:

    • Stability of Federal Civilian Service
    • People with passion for doing work that matters
    • Quality of Work Life Balance
    • Competitive Pay
    • Comprehensive Benefit Packages
    • Marine Corps Exchange and Base Facility Privileges

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
    Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits.
    Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.
    You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    Varies - Review \"OTHER INFORMATION\"

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.
    S.
    Department of Education in order for it to be credited towards qualifications.
    Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
    S.
    Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • How to Apply

    HOW TO APPLY

    STEP 1 - Qualify with Application and/or Resume.

    You must meet the experience requirements described above under Qualifications.
    Your application and/or resume must clearly demonstrate your relevant experience to qualify.
    You must include employer, position title, position start and end date, pay grade (as applicable) for each position listed.

    All volunteer positions must also include the total weekly hours worked during position start and end date.

    STEP 2 - Submit application and/or upload resume online at:https://careers.
    usmc-mccs.
    org/

    STEP 3 - If prior military, upload a copy of your DD214 Member 4 or Service 2 Copy as an attachment to your profile under \"My Job Applications\" https://careers.
    usmc-mccs.
    org/.

    STEP 4 -

    Employment Preferences, May be requested for positions graded NF-3 and below, Crafts and Trades (NA, NL, & NS), and Child & Youth (CY) positions.
    If you are using an employment preference, please use this chart below to ensure your application includes the correct required documents to verify eligibility.

    PREFERENCE
    REQUIRED DOCUMENTS

    Military Spouses
    • Furnish a copy of the PCS order identifying a dependents-authorized move and the sponsor's reporting date to the new duty location.
    • Submit a current application or resume.
    • For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.

    Veterans

    Copy of DD214 citing general or honorable discharge.


    Persons with Disabilities

    Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.


    Spouses of relocating active duty military members applying through Military Spouse Preference Program must upload all documents listed above.
    Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until declination or acceptance of a regular Full-Time or Part-Time position.
    Spousal Preference may only be utilized once for each permanent relocation.

    As applicable, upload all required documents above to your profile under \"My Job Applications\" in the MCCS Careers application portal https://careers.
    usmc-mccs.
    org/.

    STEP 5

    • If applicable, upload a copy of your *Transition Assistance form and copy of ID card with \"TA\" stamped on front of card as an attachment to your profile under \"My Job Applications\" https://careers.
      usmc-mccs.
      org/.

    Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 5.

    STEP 6 - Before you press \"Submit Application\", be sure all requested documents have been attached or uploaded.

    It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate.
    HR will not modify applications, resumes or add missing attachments.
    To return to a previous or incomplete application, log into your MCCS user account.

    Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

    ALL ONLINE APPLICATIONS AND REQUIRED DOCUMENTS MUST BE RECEIVED BY 11:59PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

    Agency contact information

    MCCS LEJEUNE-NEW RIVER

    Phone

    910/451-5627

    Email

    lejeune.
    vacancies@usmc-mccs.
    org

    Address

    MCCS LEJEUNE-NEW RIVER
    MCCS LEJEUNE-NEW RIVER
    MARINE CORPS COMMUNITY SERVICES
    CAMP LEJEUNE, NC 28547
    USA

    Next steps

    All applicants who submit an application via our Careers page at https://careers.
    usmc-mccs.
    org will be able to view their application status online.

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent.
    Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

Varies - Review \"OTHER INFORMATION\"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.
S.
Department of Education in order for it to be credited towards qualifications.
Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.
S.
Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


Help

This job is open to

  • The public

    U.
    S.
    Citizens, Nationals or those who owe allegiance to the U.
    S.

Clarification from the agency

Open to Public

Position Details

POSTED:

Feb 02, 2024

EMPLOYMENT:

Full-time

SALARY:

16.92 per year

SNAPRECRUIT ID:

S-1707241925-f0f2a0dc168d771050781cb1642eb7b0

LOCATION:

Navarra United States

CITY:

Jacksonville

Job Origin:

jpick2

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Duties

What to Expect

  • Performs a combination of record keeping, reporting and liaison (family and program) duties in one or more CYP component.
  • Ensures required child registration and enrollment paperwork is current and complete. Provides required information to requesting agencies.
  • Operates technology, associated office equipment and a wide variety of software programs to produce a correspondence, spreadsheets, charts, reports and graphic materials. Proofreads prepared correspondence and checks for accuracy. Conducts research of files and records in order to resolve discrepancies. Notifies supervisor of discrepancies, to include any issues/ problems that cannot be resolved. Organizes flow of operational program processes in an office environment.
  • Provides front desk coverage and logs participants in and out of the facility. Informs and answers questions regarding programs and services, patron financial obligations, waiting lists, events, and policies and procedures. Asks questions to determine, verify and solve problems.
  • Oversees administrative management of the reception area to include the operation of an automated record and payment system. Collects fees, administers charges, and records payments in accordance with proper procedures. Completes a daily activity report and ensures proper deposit of funds in accordance with established cash handling procedures.
  • Takes telephone calls and responds to inquiries, referring calls to supervisor or other personnel as appropriate. Performs assigned resource and referral duties and assists in maintaining current waitlist as needed. Understands and articulates policies relating to patron fees, waiting lists, and program events.
  • Responsible for monitoring front desk supplies and resources; notifying supervisor of items to be replenished.
  • This is a white-collar position where occasional lifting up to 20 lbs may be required.
  • Performs other duties assigned.

Requirements

Conditions of Employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

What are we looking for?

  • Minimum one year of experience in the operation of a computer and related office automation equipment. Knowledge of a variety of integrated software programs. Knowledge of general clerical procedures.
  • Must be able to obtain and maintain TIER-1 Child Care (CNACI) background checks which are required for positions that involve working with children under 18 years of age.
  • Must pass a pre-employment physical and annual physicals thereafter, provide evidence of immunization and be free from communicable diseases.
  • Must complete all DoD training requirements within the specified time including orientation, initial, and annual ongoing training requirements, and required certifications, if any. Must maintain CPR and First Aid certifications. May be required to obtain a government driver's license and government purchase card.
  • Ability to communicate effectively in English, both orally and in writing, and possess strong interpersonal communication skills.

Additional information

GENERAL INFORMATION:

Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigation. For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of State laws.

Vacancies may be filled by methods other than internal competitive procedures when it appears that the best qualified person can be obtained from other sources. To be considered for non-competitive appointment (e.g. transfer eligible or reinstatement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropriated fund employee.

CONTACT US:

For questions related to a specific position or the application process please contact us at:

Human Resources Division
Marine Corps Community Services, Lejeune-New River
(910) 451-JOBS | mccslejeune-newriver.com/jobs
Email questions to: lejeune.vacancies@usmc-mccs.org (applications nor documents will not be accepted via email) for technical difficulties navigating through or using the Career Page send an email to mccscareers@usmc-mccs.org


  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

    • Stability of Federal Civilian Service
    • People with passion for doing work that matters
    • Quality of Work Life Balance
    • Competitive Pay
    • Comprehensive Benefit Packages
    • Marine Corps Exchange and Base Facility Privileges

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:

    • Stability of Federal Civilian Service
    • People with passion for doing work that matters
    • Quality of Work Life Balance
    • Competitive Pay
    • Comprehensive Benefit Packages
    • Marine Corps Exchange and Base Facility Privileges

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    Varies - Review \"OTHER INFORMATION\"

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • How to Apply

    HOW TO APPLY

    STEP 1 - Qualify with Application and/or Resume.

    You must meet the experience requirements described above under Qualifications. Your application and/or resume must clearly demonstrate your relevant experience to qualify. You must include employer, position title, position start and end date, pay grade (as applicable) for each position listed.

    All volunteer positions must also include the total weekly hours worked during position start and end date.

    STEP 2 - Submit application and/or upload resume online at:https://careers.usmc-mccs.org/

    STEP 3 - If prior military, upload a copy of your DD214 Member 4 or Service 2 Copy as an attachment to your profile under \"My Job Applications\" https://careers.usmc-mccs.org/.

    STEP 4 -

    Employment Preferences, May be requested for positions graded NF-3 and below, Crafts and Trades (NA, NL, & NS), and Child & Youth (CY) positions. If you are using an employment preference, please use this chart below to ensure your application includes the correct required documents to verify eligibility.

    PREFERENCE
    REQUIRED DOCUMENTS

    Military Spouses
    • Furnish a copy of the PCS order identifying a dependents-authorized move and the sponsor's reporting date to the new duty location.
    • Submit a current application or resume.
    • For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.

    Veterans

    Copy of DD214 citing general or honorable discharge.


    Persons with Disabilities

    Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.


    Spouses of relocating active duty military members applying through Military Spouse Preference Program must upload all documents listed above. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until declination or acceptance of a regular Full-Time or Part-Time position. Spousal Preference may only be utilized once for each permanent relocation.

    As applicable, upload all required documents above to your profile under \"My Job Applications\" in the MCCS Careers application portal https://careers.usmc-mccs.org/.

    STEP 5

    • If applicable, upload a copy of your *Transition Assistance form and copy of ID card with \"TA\" stamped on front of card as an attachment to your profile under \"My Job Applications\" https://careers.usmc-mccs.org/.

    Transition Assistance Program: (May be requested for positions graded NF-3 below or equivalent) Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 5.

    STEP 6 - Before you press \"Submit Application\", be sure all requested documents have been attached or uploaded.

    It is the applicant's responsibility to verify that information entered, uploaded, or submitted is received, legible and accurate. HR will not modify applications, resumes or add missing attachments. To return to a previous or incomplete application, log into your MCCS user account.

    Resumes/applications emailed or mailed will not be considered for this vacancy announcement.

    ALL ONLINE APPLICATIONS AND REQUIRED DOCUMENTS MUST BE RECEIVED BY 11:59PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

    Agency contact information

    MCCS LEJEUNE-NEW RIVER

    Phone

    910/451-5627

    Email

    lejeune.vacancies@usmc-mccs.org

    Address

    MCCS LEJEUNE-NEW RIVER
    MCCS LEJEUNE-NEW RIVER
    MARINE CORPS COMMUNITY SERVICES
    CAMP LEJEUNE, NC 28547
    USA

    Next steps

    All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

Varies - Review \"OTHER INFORMATION\"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


Help

This job is open to

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

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