Role: Office Manager

Location: Bakersfield, CA

Rate: $65,000 - $72,000

Shift + Work Days: Monday - Friday 

Responsibilities: 

The Office Manager will oversee the daily operations of the front desk, ensuring high levels of customer service, managing front office staff, and building maintenance. Additionally, this role will work alongside neighboring departments and include Human Resources and some billing/collection duties as needed. The ideal candidate will have strong leadership skills, excellent communication abilities, and a background in Human Resources.

Key Responsibilities:

Office Management:

• Work at and ensure the daily operations of the front office and reception desk.
• Ensure efficient and courteous handling of customer and vendor check-ins and check-outs.
• Address guest complaints and concerns promptly and effectively.
• Maintain high standards of customer service and hospitality.
• Manage incoming and outgoing mail, deliveries, in-person appointments, walk-ins, and conference room cleanliness/readiness

Administrative Duties:

• Oversee front office staff, building maintenance, Human Resources department.
• Work alongside other internal departments.
• Ensure proper maintenance and functioning of front office equipment and systems.
• Maintain cleanliness and organized office and desk spaces for front reception and common areas including front office policies, procedures, and service standards.
• Coordinate with other departments to ensure smooth operations and guest satisfaction.
• Must be up to date on CA HR Laws.

Customer Relations:

• Build and maintain strong relationships with guests to encourage repeat business.
• Handle VIP guests, special requests, and unique situations with professionalism.
• Gather feedback from guests and staff to improve front office services.

Qualifications:

• Proven experience as a Front Office Manager or similar role in the relatable industry, minimum 5+ years required.
• Experience in management and customer service required
• Excellent leadership, organizational, and communication skills.
• Knowledge of HR California laws.
• Financial acumen with experience in P&L and QuickBooks.
• Proficient in front office management software and Microsoft Office Suite.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Exceptional customer service and interpersonal skills.
• Bilingual (Spanish) is preferred but not required.

Working Conditions:

• Full-time salaried position with full benefits.
• Requires managing a dynamic and fast-paced environment.