The Office Manager at Glende-Nilson Funeral Home & Cremation Service in Fergus Falls, MN is responsible for the day-to-day front office and administrative support of the funeral home operations and facilities. (You’re kind of a big deal!) As you’re running the operations, we will offer you support, a competitive benefits package, work-life balance (we want you to take time off!) We will also support you in your career growth, we offer all our colleagues Vertin learning opportunities.

What you’ll do:

• Manage the reception area and responds to families, funeral home staff, and public inquiries by phone, email, and in-person.
• Greet families and guests, handling inquiries and directing them according to their specific needs.
• Maintain daily incoming and outgoing mail, postal deliveries, and package pickup.
• Support the funeral home staff administration tasks pertaining to arrangements, obituaries, death certificates, etc.
• Assist in the creation of memorial bookmarks, folders, videos, social media posts, and the funeral home website as needed.
• Oversee billing processes that include accounts receivable and accounts payable.
• Lead funeral home staff in housekeeping duties to ensure the funeral home displays a clean, organized, and professional environment.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent
• 1+ years of related office management experience
• Strong customer service skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources