Office Manager

Location: West Capital Lending – Onsite | Nashville, TNEmployment Type: Full-Time | 40 Hours per Week | In-Office OnlyAbout West Capital LendingWest Capital Lending is one of the nation's fastest-growing mortgage brokerages, ranked among the top in loan volume and partner satisfaction. We offer an elite platform for top-producing loan officers, with cutting-edge technology, comprehensive back-end support, and access to over 150 investors. We’re proud to be Rocket Mortgage’s #1 broker partner and the industry’s leader in innovative lending solutions.Role OverviewWe’re seeking a highly organized and detail-oriented individual to join our Operations team. This individual will serve as the first point of contact for newly hired loan officers, managing the full onboarding, credentialing, and licensing process to ensure smooth transitions into the West Capital ecosystem. You’ll work closely with compliance, recruiting, and operations to maintain high standards and a seamless experience for every new hire.Key ResponsibilitiesManage onboarding and NMLS licensing for all incoming loan officers and branchesGuide new hires through background checks, fingerprinting, documentation, and state-specific licensing requirementsCoordinate with recruiters and hiring managers to ensure onboarding timelines are metMaintain accurate and up-to-date licensing records in company systemsLiaise with compliance and legal teams to verify eligibility and regulatory adherenceProvide clear communication and support to new hires throughout the processTrack onboarding progress and generate weekly reports for leadershipContinuously improve onboarding workflows to support scale and efficiencyQualificationsDetail-oriented with excellent time management and organizational skillsStrong verbal and written communication skillsTech-savvy with the ability to learn internal systems quicklyProfessional, customer-focused mindset with a sense of urgencyExperience working in a fast-paced, high-volume environmentWork EnvironmentThis is a full-time, in-office position (no remote/hybrid)40 hours/week, Monday–FridayMust be able to work onsite in our Troy officeWhy West Capital LendingBe part of one of the top mortgage brokerages in the countryCollaborative and fast-paced work culture with high-performing professionalsOpportunities for advancement as our company continues to scaleAccess to proprietary tech, streamlined processes, and elite leadership