Qualifications:

• Two plus years of customer service, facilities, or client facing experience
• Experience is occupancy of space planning software
• We are slightly pivoting here and need someone with strong hands-on operational experience. This is not a "desk job" but an operational project-based role
• Strong Proficient with Microsoft Excel, Outlook, Adobe, work order management systems
• Strong written and verbal communications skills to interact and engage with demanding clients
• Ability to make tough, informed decisions quickly to keep projects on track, using good judgement and accountability
• General knowledge of Archibus is a must, and CAFM experience is a plus.
• BA/BS degree from an accredited college or university, or equivalent
• Familiarity working in a studio operations environment
• Familiarity with studio production needs and requirements
• Three plus years of experience in customer service or facilities
• Customer-focused with excellent customer service skills and a "can-do" attitude
• Ability to maintain professionalism at all times
• A high output self-starter with the ability to handle multiple projects simultaneously
• Exceptional attention to detail, critical thinking, as well as the ability to see the big picture
• Ability to flex on demand to address competing priorities and handle multiple projects simultaneously while maintaining a pulse on incoming items

Responsibilities:

• Work in collaboration with Facilities, IT, Telecom and Business Unit Representatives to coordinate all Moves
• Update and maintain p-line drawings, space data, and occupancy data based on move information and project information provided by the client
• Assist with fostering & building vendor/internal department relationships to effectively fulfill client expectations while ensuring company policy and procedures are followed
• Outside vendor communication, scheduling, and thorough documentation of punch list items
• Work with supporting teams to troubleshoot issues that arise and maintain constant communication throughout the process
• Interface with IT and Telecom to set up work areas with required equipment
• Working closely with building management, security, and cleaning crews to maintain a safe and comfortable work environment
• Daily interaction with work ticketing systems
• Compile and deliver capacity and occupancy information for proper reporting
• Manage Zone Maintenance areas to identify and resolve maintenance issues. Ensure information is entered into a work order to track progress and report on results
• Flexible to assist with special projects as needed
• Update and distribute monthly reports and various notifications as needed
• Scout office space with the customer to understand tenant requirements and assess building conditions prior to occupancy
• Process office maintenance requests for paint, carpet cleaning, plumbing issues, electrical issues, HVAC, janitorial, and pest control
• Schedule furniture deliveries, removals, or office rearranging per client requests