On Site Service Engineer

Description

• Client is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
• This is a hands-on server hardware and break/fix role.
• The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
• Prior AI experience is not required.
• Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
• Perform hands-on hardware installation, removal, replacement, and repair, including:
  • Memory/DIMMs.
  • CPUs/processors.
  • Power supplies.
  • Fans and cooling components.
  • Hard drives/SSDs.
  • RAID/HBA components.
  • NICs and other PCIe components.
  • GPUs and accelerator hardware.
  • Motherboards/system boards and other server components.
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms.
• Execute both reactive break/fix and preventive maintenance following established procedures.
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details.
• Escalate complex technical issues when appropriate.
• Participate in on-call rotations and provide extended coverage as required.

What You Bring Required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components.
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
• Strong understanding of server hardware architecture and troubleshooting methodology.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues.
• Comfortable working independently in a customer-facing environment.
• Ability to clearly communicate technical issues and resolutions to customers and internal teams.

Preferred Qualifications

• Experience supporting Dell PowerEdge servers.
• Dell or other enterprise hardware certifications.
• Experience with iDRAC, iLO, or comparable server management platforms.
• Experience supporting GPU/AI server infrastructure.
• Experience with data center operations, rack/stack, structured cabling, or server deployment.
• Associate's or Bachelor's degree in IT, Computer Science, or a related field.

TekWissen Group is an equal opportunity employer supporting workforce diversity.